# Intercom: Incident updated: Delays in outbound email delivery

> Incident updated: Delays in outbound email delivery. Detected 2026-11-12 by Rewindex: what changed on Intercom’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rf2565381b30ea7
Last updated: 2026-11-12T22:03:18Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-12 22:03 UTC · Detected: 2026-11-12 22:03 UTC
- [Source: https://www.finstatus.com/incidents/01M78SYET2ZYEAWNKDGC1ETWSP](https://www.finstatus.com/incidents/01M78SYET2ZYEAWNKDGC1ETWSP)
- [Company: Intercom](https://rewindex.com/company/intercom.md)
- Versions: before incident\_version:331/01M78SYET2ZYEAWNKDGC1ETWSP@540e347080a3 → after incident\_version:331/01M78SYET2ZYEAWNKDGC1ETWSP@5bd40ff04e00
- Change 2 of 2 for this incident

Incident page (full timeline): [Delays in outbound email delivery](https://rewindex.com/company/intercom/incidents/01M78SYET2ZYEAWNKDGC1ETWSP.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-11-12 22:01 UTC

```diff
+ We’ve confirmed that the delays are caused by an ongoing Microsoft outage, EX1550543: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect. Our email service provider is tracking their response to the outage on their own status page: https://status.sparkpost.com/incidents/37r4xk532jd6. Any emails that fail to deliver are queued and will be retried periodically. Our team is monitoring the outage and will update as the situation develops.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 21:17 UTC | [Major incident: Delays in outbound email delivery](https://rewindex.com/change/ib38cea747d7cdb.md) | major |
| 2026-11-12 22:03 UTC | Incident updated: Delays in outbound email delivery (this change) |  |

Previous: [change](https://rewindex.com/change/ib38cea747d7cdb.md) · All Intercom changes: [timeline](https://rewindex.com/company/intercom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Delays in outbound email delivery on Intercom’s status page, changed 2026-11-12 22:03 UTC (change 2 of 2).

- Canonical URL: https://rewindex.com/change/rf2565381b30ea7
- Citation: Intercom, “Incident updated: Delays in outbound email delivery” (2026-11-12 22:03 UTC). Archived by Rewindex: https://rewindex.com/change/rf2565381b30ea7 (CC BY 4.0).
- Markdown link: `[Intercom: Incident updated: Delays in outbound email delivery (2026-11-12)](https://rewindex.com/change/rf2565381b30ea7)`


---
Canonical: https://rewindex.com/change/rf2565381b30ea7 · Markdown: https://rewindex.com/change/rf2565381b30ea7.md · JSON: https://rewindex.com/api/v1/changes/rf2565381b30ea7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T02:21:24.134Z