# Grafana Cloud: Incident updated: IRM Unable to Voice Call Brazil Numbers

> Incident updated: IRM Unable to Voice Call Brazil Numbers. Detected 2026-11-02 by Rewindex: what changed on Grafana Cloud’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ree0db43d929306
Last updated: 2026-11-02T17:13:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-02 17:13 UTC · Detected: 2026-11-02 17:13 UTC
- [Source: https://status.grafana.com/incidents/507h3wxc3mdh](https://status.grafana.com/incidents/507h3wxc3mdh)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)
- Versions: before incident\_version:278/507h3wxc3mdh@8345875b2f19 → after incident\_version:278/507h3wxc3mdh@a0d49abf64ad
- Change 3 of 3 for this incident

Incident page (full timeline): [IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/company/grafana-cloud/incidents/507h3wxc3mdh.md)
## What changed

**1. Added: Update** (investigating) · 2026-11-02 17:11 UTC

```diff
+ Our efforts towards a resolution continues. We encourage usage of SMS and mobile push as alternative way in the meantime. Thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 00:37 UTC | [Major incident: IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/change/i16d35e2ab1b35a.md) | outage |
| 2026-11-02 15:13 UTC | [Incident updated: IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/change/rb6bc2010df701e.md) | Normal progress |
| 2026-11-02 17:13 UTC | Incident updated: IRM Unable to Voice Call Brazil Numbers (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/rb6bc2010df701e.md) · All Grafana Cloud changes: [timeline](https://rewindex.com/company/grafana-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ree0db43d929306 · Markdown: https://rewindex.com/change/ree0db43d929306.md · JSON: https://rewindex.com/api/v1/changes/ree0db43d929306 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T12:20:31.066Z