# Twilio: Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates

> Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates. Detected 2026-10-20 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/reaf9f851bac730
Last updated: 2026-10-20T21:23:07Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-20 21:23 UTC · Detected: 2026-10-20 21:23 UTC
- [Source: https://stspg.io/z5lcq64gvftr](https://stspg.io/z5lcq64gvftr)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/pwfkkq1r3jgd@c5bc6287d448 → after incident\_version:125/pwfkkq1r3jgd@781b8aab396f
- Change 1 of 4 for this incident

Incident page (full timeline): [SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates](https://rewindex.com/company/twilio/incidents/pwfkkq1r3jgd.md)
## What changed

**1. Changed: Title**

```diff
- SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to Etisalat United Arab Emirates
+ SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates
```

**2. Changed: Status**

```diff
- investigating
+ identified
```

**3. Added: Update** (identified) · 2026-10-20 21:04 UTC

```diff
+ Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 21:23 UTC | Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates (this change) | Normal progress |
| 2026-10-20 22:13 UTC | [Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to United Arab Emirates](https://rewindex.com/change/r1ecb463f246e23.md) | Normal progress |
| 2026-10-20 22:43 UTC | [Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates](https://rewindex.com/change/r639542e6914abb.md) | Normal progress |
| 2026-10-21 00:43 UTC | [Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates](https://rewindex.com/change/r01a129a2953e42.md) | Normal progress |

Next: [change](https://rewindex.com/change/r1ecb463f246e23.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates on Twilio’s status page, changed 2026-10-20 21:23 UTC (change 1 of 4).

- Canonical URL: https://rewindex.com/change/reaf9f851bac730
- Citation: Twilio, “Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates” (2026-10-20 21:23 UTC). Archived by Rewindex: https://rewindex.com/change/reaf9f851bac730 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates (2026-10-20)](https://rewindex.com/change/reaf9f851bac730)`


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Canonical: https://rewindex.com/change/reaf9f851bac730 · Markdown: https://rewindex.com/change/reaf9f851bac730.md · JSON: https://rewindex.com/api/v1/changes/reaf9f851bac730 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:56:51.400Z