# Twilio: Incident updated: Hosted Number Verification Calls not Reaching Customers

> Incident updated: Hosted Number Verification Calls not Reaching Customers. Detected 2026-10-22 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/re5cc9fc48eb8bc
Last updated: 2026-10-22T17:53:55Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-22 17:53 UTC · Detected: 2026-10-22 17:53 UTC
- [Source: https://status.twilio.com/incidents/r4tnl81fj8cm](https://status.twilio.com/incidents/r4tnl81fj8cm)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/r4tnl81fj8cm@5d4fa9393c6b → after incident\_version:125/r4tnl81fj8cm@5feddfc66c14
- Change 2 of 3 for this incident

Incident page (full timeline): [Hosted Number Verification Calls not Reaching Customers](https://rewindex.com/company/twilio/incidents/r4tnl81fj8cm.md)
## What changed

**1. Changed: Title**

```diff
- Hosted Numbers OTP Call Delivery Delays
+ Hosted Number Verification Calls not Reaching Customers
```

**2. Changed: Status**

```diff
- investigating
+ identified
```

**3. Added: Update** (identified) · 2026-10-22 17:48 UTC

```diff
+ We have identified the cause of an issue affecting one-time passcode verification calls for Hosted Numbers. Some customers are not receiving these calls, which prevents them from verifying their numbers and continuing with SMS hosting. Customers may need to enable the required geo permissions on their account and retry the verification call. We are working to resolve this and will provide another update in 4 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-22 16:04 UTC | [Incident updated: Hosted Numbers OTP Call Delivery Delays](https://rewindex.com/change/rf9667c1808c433.md) | Normal progress |
| 2026-10-22 17:53 UTC | Incident updated: Hosted Number Verification Calls not Reaching Customers (this change) | Normal progress |
| 2026-10-22 19:44 UTC | [Incident updated: Hosted Number Verification Calls not Reaching Customers](https://rewindex.com/change/r495a7c94321017.md) | Normal progress |

Previous: [change](https://rewindex.com/change/rf9667c1808c433.md) · Next: [change](https://rewindex.com/change/r495a7c94321017.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Hosted Number Verification Calls not Reaching Customers on Twilio’s status page, changed 2026-10-22 17:53 UTC (change 2 of 3).

- Canonical URL: https://rewindex.com/change/re5cc9fc48eb8bc
- Citation: Twilio, “Incident updated: Hosted Number Verification Calls not Reaching Customers” (2026-10-22 17:53 UTC). Archived by Rewindex: https://rewindex.com/change/re5cc9fc48eb8bc (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Hosted Number Verification Calls not Reaching Customers (2026-10-22)](https://rewindex.com/change/re5cc9fc48eb8bc)`


---
Canonical: https://rewindex.com/change/re5cc9fc48eb8bc · Markdown: https://rewindex.com/change/re5cc9fc48eb8bc.md · JSON: https://rewindex.com/api/v1/changes/re5cc9fc48eb8bc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:53:02.119Z