# Twilio: Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes

> Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes. Detected 2026-10-20 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/re17c26536b378f
Last updated: 2026-10-20T17:53:03Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-20 17:53 UTC · Detected: 2026-10-20 17:53 UTC
- [Source: https://stspg.io/wwp9lnlzn3p0](https://stspg.io/wwp9lnlzn3p0)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/pq17rz6sfhj3@2e84817ce26a → after incident\_version:125/pq17rz6sfhj3@ab1afb68ece3
- Change 1 of 4 for this incident

Incident page (full timeline): [Issue with Flex Agent Copilot Auto Wrap-up Notes](https://rewindex.com/company/twilio/incidents/pq17rz6sfhj3.md)
## What changed

**1. Changed: Impact**

```diff
- none
+ minor
```

**2. Added: Affected components**

```diff
+ Flex Agent Copilot, FLEX - Flex Agent Copilot
```

**3. Added: Update** (investigating) · 2026-10-20 17:50 UTC

```diff
+ We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 17:53 UTC | Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes (this change) | Normal progress |
| 2026-10-20 18:03 UTC | [Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes](https://rewindex.com/change/rd2dd06271654f6.md) | Normal progress |
| 2026-10-20 18:33 UTC | [Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes](https://rewindex.com/change/r747e1de4de0195.md) | Normal progress |
| 2026-10-20 19:03 UTC | [Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes](https://rewindex.com/change/r24dad34d4ac5f4.md) | Normal progress |

Next: [change](https://rewindex.com/change/rd2dd06271654f6.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes on Twilio’s status page, changed 2026-10-20 17:53 UTC (change 1 of 4).

- Canonical URL: https://rewindex.com/change/re17c26536b378f
- Citation: Twilio, “Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes” (2026-10-20 17:53 UTC). Archived by Rewindex: https://rewindex.com/change/re17c26536b378f (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes (2026-10-20)](https://rewindex.com/change/re17c26536b378f)`


---
Canonical: https://rewindex.com/change/re17c26536b378f · Markdown: https://rewindex.com/change/re17c26536b378f.md · JSON: https://rewindex.com/api/v1/changes/re17c26536b378f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:15:01.341Z