# Grafana Cloud: Incident updated: Phone call notifications to numbers in Russia and Kazakhstan are blocked

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-19 11:43 UTC · Detected: 2026-10-19 11:43 UTC
- [Source: https://stspg.io/3kqkpqlqm6f5](https://stspg.io/3kqkpqlqm6f5)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)
- Versions: before incident\_version:278/fj19hw3kzfry@df5de4ed946a → after incident\_version:278/fj19hw3kzfry@c14623b378c7
- Change 1 of 1 for this incident

Incident page (full timeline): [Phone call notifications to numbers in Russia and Kazakhstan are blocked](https://rewindex.com/company/grafana-cloud/incidents/fj19hw3kzfry.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-19 11:39 UTC
```

**3. Added: Update** (resolved) · 2026-10-19 11:39 UTC

```diff
+ Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 11:43 UTC | Incident updated: Phone call notifications to numbers in Russia and Kazakhstan are blocked (this change) |  |

All Grafana Cloud changes: [timeline](https://rewindex.com/company/grafana-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/rdff599157eac84 · Markdown: https://rewindex.com/change/rdff599157eac84.md · JSON: https://rewindex.com/api/v1/changes/rdff599157eac84 · Generated 2026-10-20T00:17:11.069Z