# Bandwidth: Incident updated: Japan outbound calling incident

> Incident updated: Japan outbound calling incident. Detected 2026-10-22 by Rewindex: what changed on Bandwidth’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rdfa10b057af48c
Last updated: 2026-10-22T07:33:09Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-22 07:33 UTC · Detected: 2026-10-22 07:33 UTC
- [Source: https://stspg.io/xwmvmnxz54ww](https://stspg.io/xwmvmnxz54ww)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)
- Versions: before incident\_version:690/ys57dfmh5fr8@75ae46c67376 → after incident\_version:690/ys57dfmh5fr8@6af1ed916671
- Change 5 of 5 for this incident

Incident page (full timeline): [Japan outbound calling incident](https://rewindex.com/company/bandwidth/incidents/ys57dfmh5fr8.md)
## What changed

**1. Changed: Impact**

```diff
- none
+ major
```

**2. Changed: Status**

```diff
- resolved
+ postmortem
```

**3. Added: Update** (postmortem) · 2026-10-22 07:23 UTC

```diff
+ Between 16:09 UTC and 23:12 UTC on October 20th, 2026, outbound Japan based calls may not have completed as expected.  Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.  We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 22:29 UTC | [Major incident: Japan outbound calling incident](https://rewindex.com/change/i9bd58d338569c7.md) | outage |
| 2026-10-21 00:23 UTC | [Incident updated: Japan outbound calling incident](https://rewindex.com/change/r2c629ecb38e44f.md) | Normal progress |
| 2026-10-21 09:43 UTC | [Incident updated: Japan outbound calling incident](https://rewindex.com/change/raf99e8353dfefb.md) | Normal progress |
| 2026-10-21 13:43 UTC | [Incident updated: Japan outbound calling incident](https://rewindex.com/change/re91d4a4ffd2749.md) | Rewrite: impact downgraded |
| 2026-10-22 07:33 UTC | Incident updated: Japan outbound calling incident (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/re91d4a4ffd2749.md) · All Bandwidth changes: [timeline](https://rewindex.com/company/bandwidth/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Japan outbound calling incident on Bandwidth’s status page, changed 2026-10-22 07:33 UTC (change 5 of 5).

- Canonical URL: https://rewindex.com/change/rdfa10b057af48c
- Citation: Bandwidth, “Incident updated: Japan outbound calling incident” (2026-10-22 07:33 UTC). Archived by Rewindex: https://rewindex.com/change/rdfa10b057af48c (CC BY 4.0).
- Markdown link: `[Bandwidth: Incident updated: Japan outbound calling incident (2026-10-22)](https://rewindex.com/change/rdfa10b057af48c)`


---
Canonical: https://rewindex.com/change/rdfa10b057af48c · Markdown: https://rewindex.com/change/rdfa10b057af48c.md · JSON: https://rewindex.com/api/v1/changes/rdfa10b057af48c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:55:12.196Z