# Gorgias: Incident updated: Too many requests error when trying to refresh a tab or login into the helpdesk

> Incident updated: Too many requests error when trying to refresh a tab or login into the helpdesk. Detected 2026-11-09 by Rewindex: what changed on Gorgias’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rdeaa2f63a398ed
Last updated: 2026-11-09T19:33:51Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-11-09 19:33 UTC · Detected: 2026-11-09 19:33 UTC
- [Source: https://status.gorgias.com/incidents/1lm1859kj69z](https://status.gorgias.com/incidents/1lm1859kj69z)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before incident\_version:329/1lm1859kj69z@7de55ce1a947 → after incident\_version:329/1lm1859kj69z@0c6dc8739a17
- Change 2 of 4 for this incident

Incident page (full timeline): [Too many requests error when trying to refresh a tab or login into the helpdesk](https://rewindex.com/company/gorgias/incidents/1lm1859kj69z.md)
## What changed

**1. Changed: Update** (identified) · 2026-11-09 19:18 UTC

```diff
  …or trying to log in. We've identified the
- culprit
+ source of the issue
  and are working on a mitigation.…
```

**2. Added: Update** (identified) · 2026-11-09 19:24 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-09 19:18 UTC | [Major incident: Too many requests error when trying to refresh a tab or login into the helpdesk](https://rewindex.com/change/iaf3be1cc9740b0.md) | outage |
| 2026-11-09 19:33 UTC | Incident updated: Too many requests error when trying to refresh a tab or login into the helpdesk (this change) | Normal progress |
| 2026-11-09 19:43 UTC | [Incident updated: Too many requests error when trying to refresh a tab or login into the helpdesk](https://rewindex.com/change/ra876819d66b412.md) | Normal progress |
| 2026-11-09 19:54 UTC | [Incident updated: Too many requests error when trying to refresh a tab or login into the helpdesk](https://rewindex.com/change/r4480eef6ce81c8.md) | Normal progress |

Previous: [change](https://rewindex.com/change/iaf3be1cc9740b0.md) · Next: [change](https://rewindex.com/change/ra876819d66b412.md) · All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Too many requests error when trying to refresh a tab or login into the helpdesk on Gorgias’s status page, changed 2026-11-09 19:33 UTC (change 2 of 4).

- Canonical URL: https://rewindex.com/change/rdeaa2f63a398ed
- Citation: Gorgias, “Incident updated: Too many requests error when trying to refresh a tab or login into the helpdesk” (2026-11-09 19:33 UTC). Archived by Rewindex: https://rewindex.com/change/rdeaa2f63a398ed (CC BY 4.0).
- Markdown link: `[Gorgias: Incident updated: Too many requests error when trying to refresh a tab or login into the helpdesk (2026-11-09)](https://rewindex.com/change/rdeaa2f63a398ed)`


---
Canonical: https://rewindex.com/change/rdeaa2f63a398ed · Markdown: https://rewindex.com/change/rdeaa2f63a398ed.md · JSON: https://rewindex.com/api/v1/changes/rdeaa2f63a398ed · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:21:15.309Z