# SendGrid: Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-21 06:23 UTC · Detected: 2026-10-21 06:23 UTC
- [Source: https://stspg.io/0scqdx6p8dxl](https://stspg.io/0scqdx6p8dxl)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/bqw6sm29mzq3@2418800cc213 → after incident\_version:258/bqw6sm29mzq3@02398850ec10
- Change 2 of 4 for this incident

Incident page (full timeline): [Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/company/sendgrid/incidents/bqw6sm29mzq3.md)
## What changed

**1. Changed: Title**

```diff
- Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel
+ Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel
```

**2. Added: Update** (identified) · 2026-10-21 06:16 UTC

```diff
+ Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 04:13 UTC | [Incident updated: Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/change/r9529f99ee92757.md) | Normal progress |
| 2026-10-21 06:23 UTC | Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel (this change) | Normal progress |
| 2026-10-21 10:23 UTC | [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/change/r7aa41465c2dde6.md) |  |
| 2026-10-21 18:23 UTC | [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/change/r390776d7f94849.md) |  |

Previous: [change](https://rewindex.com/change/r9529f99ee92757.md) · Next: [change](https://rewindex.com/change/r7aa41465c2dde6.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
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Canonical: https://rewindex.com/change/rdd04fd79fde6fe · Markdown: https://rewindex.com/change/rdd04fd79fde6fe.md · JSON: https://rewindex.com/api/v1/changes/rdd04fd79fde6fe · Generated 2026-10-22T01:28:32.086Z