# Zoom: Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region

> Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region. Detected 2026-11-12 by Rewindex: what changed on Zoom’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rdb8df1a8ddcd51
Last updated: 2026-11-12T02:43:37Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-12 02:43 UTC · Detected: 2026-11-12 02:43 UTC
- [Source: https://status.zoom.us/incidents/1mgtnfzf421k](https://status.zoom.us/incidents/1mgtnfzf421k)
- [Company: Zoom](https://rewindex.com/company/zoom.md)
- Versions: before incident\_version:117/1mgtnfzf421k@ce61c0fde0fa → after incident\_version:117/1mgtnfzf421k@499ac1b2ebba
- Change 1 of 5 for this incident

Incident page (full timeline): [Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region](https://rewindex.com/company/zoom/incidents/1mgtnfzf421k.md)
## What changed

**1. Added: Update** (identified) · 2026-11-12 02:40 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 02:43 UTC | Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region (this change) | Normal progress |
| 2026-11-12 03:33 UTC | [Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region](https://rewindex.com/change/r39dc176d18a455.md) | Normal progress |
| 2026-11-12 03:43 UTC | [Incident silently edited: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/change/re2e437ecfa00d3.md) | Wording only |
| 2026-11-12 04:13 UTC | [Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/change/r987665ff1e4f4a.md) | Normal progress |
| 2026-11-12 04:53 UTC | [Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/change/r3188d12ea3b85a.md) | Normal progress |

Next: [change](https://rewindex.com/change/r39dc176d18a455.md) · All Zoom changes: [timeline](https://rewindex.com/company/zoom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region on Zoom’s status page, changed 2026-11-12 02:43 UTC (change 1 of 5).

- Canonical URL: https://rewindex.com/change/rdb8df1a8ddcd51
- Citation: Zoom, “Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region” (2026-11-12 02:43 UTC). Archived by Rewindex: https://rewindex.com/change/rdb8df1a8ddcd51 (CC BY 4.0).
- Markdown link: `[Zoom: Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region (2026-11-12)](https://rewindex.com/change/rdb8df1a8ddcd51)`


---
Canonical: https://rewindex.com/change/rdb8df1a8ddcd51 · Markdown: https://rewindex.com/change/rdb8df1a8ddcd51.md · JSON: https://rewindex.com/api/v1/changes/rdb8df1a8ddcd51 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T15:21:18.381Z