# Twilio: Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account

> Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account. Detected 2026-11-02 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rd97108d6686499
Last updated: 2026-11-02T18:43:45Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-02 18:43 UTC · Detected: 2026-11-02 18:43 UTC
- [Source: https://status.twilio.com/incidents/k76vg1mcxj88](https://status.twilio.com/incidents/k76vg1mcxj88)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/k76vg1mcxj88@7be3dcd36c8d → after incident\_version:125/k76vg1mcxj88@fda10b809a6a
- Change 2 of 7 for this incident

Incident page (full timeline): [Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/company/twilio/incidents/k76vg1mcxj88.md)
## What changed

**1. Added: Update** (investigating) · 2026-11-02 18:36 UTC

```diff
+ Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 17:33 UTC | [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r76a6929365bc85.md) | Normal progress |
| 2026-11-02 18:43 UTC | Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account (this change) | Normal progress |
| 2026-11-02 19:43 UTC | [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r5da813656898af.md) | Normal progress |
| 2026-11-02 23:33 UTC | [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r4c1eec52860f6e.md) | Normal progress |
| 2026-11-03 07:33 UTC | [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r80c68af9e772e3.md) | Normal progress |
| 2026-11-03 07:53 UTC | [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/rfa78e488d25e15.md) | Normal progress |
| 2026-11-04 01:33 UTC | [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r09ad8b3fa84570.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r76a6929365bc85.md) · Next: [change](https://rewindex.com/change/r5da813656898af.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account on Twilio’s status page, changed 2026-11-02 18:43 UTC (change 2 of 7).

- Canonical URL: https://rewindex.com/change/rd97108d6686499
- Citation: Twilio, “Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account” (2026-11-02 18:43 UTC). Archived by Rewindex: https://rewindex.com/change/rd97108d6686499 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account (2026-11-02)](https://rewindex.com/change/rd97108d6686499)`


---
Canonical: https://rewindex.com/change/rd97108d6686499 · Markdown: https://rewindex.com/change/rd97108d6686499.md · JSON: https://rewindex.com/api/v1/changes/rd97108d6686499 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:35:54.175Z