# Twilio: Incident updated: Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia

> Incident updated: Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia. Detected 2026-11-02 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rd3968de9a643aa
Last updated: 2026-11-02T15:53:45Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-11-02 15:53 UTC · Detected: 2026-11-02 15:53 UTC
- [Source: https://status.twilio.com/incidents/p3dwpq8y05nd](https://status.twilio.com/incidents/p3dwpq8y05nd)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/p3dwpq8y05nd@12c640125a3f → after incident\_version:125/p3dwpq8y05nd@80e5c9269a30
- Change 5 of 8 for this incident

Incident page (full timeline): [Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia](https://rewindex.com/company/twilio/incidents/p3dwpq8y05nd.md)
## What changed

**1. Changed: Title**

```diff
- Silent Network Authentication (SNA) Missing Redirects in Indonesia
+ Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia
```

**2. Added: Update** (identified) · 2026-11-02 15:50 UTC

```diff
+ Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 07:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia](https://rewindex.com/change/r8c611dde931275.md) | Normal progress |
| 2026-11-02 08:53 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia](https://rewindex.com/change/re9457d3ca1beae.md) | Normal progress |
| 2026-11-02 10:53 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia](https://rewindex.com/change/r2a940a1f3c9a33.md) | Normal progress |
| 2026-11-02 14:53 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia](https://rewindex.com/change/reeeb2419bddaa1.md) | Normal progress |
| 2026-11-02 15:53 UTC | Incident updated: Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (this change) | Normal progress |
| 2026-11-02 16:53 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia](https://rewindex.com/change/r8cfde994c489d4.md) | Normal progress |
| 2026-11-02 18:23 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia](https://rewindex.com/change/r0d3cf3a4e08055.md) | Normal progress |
| 2026-11-02 20:23 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia](https://rewindex.com/change/raccbb438eacda9.md) | Normal progress |

Previous: [change](https://rewindex.com/change/reeeb2419bddaa1.md) · Next: [change](https://rewindex.com/change/r8cfde994c489d4.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia on Twilio’s status page, changed 2026-11-02 15:53 UTC (change 5 of 8).

- Canonical URL: https://rewindex.com/change/rd3968de9a643aa
- Citation: Twilio, “Incident updated: Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia” (2026-11-02 15:53 UTC). Archived by Rewindex: https://rewindex.com/change/rd3968de9a643aa (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (2026-11-02)](https://rewindex.com/change/rd3968de9a643aa)`


---
Canonical: https://rewindex.com/change/rd3968de9a643aa · Markdown: https://rewindex.com/change/rd3968de9a643aa.md · JSON: https://rewindex.com/api/v1/changes/rd3968de9a643aa · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:21:01.215Z