# Twilio: Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia

> Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia. Detected 2026-10-28 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rcd1ea6786557ee
Last updated: 2026-10-28T13:24:12Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-28 13:24 UTC · Detected: 2026-10-28 13:24 UTC
- [Source: https://status.twilio.com/incidents/bx87yfgd4nbf](https://status.twilio.com/incidents/bx87yfgd4nbf)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/bx87yfgd4nbf@ff1c2c0e7e4b → after incident\_version:125/bx87yfgd4nbf@dc1422efc344
- Change 1 of 5 for this incident

Incident page (full timeline): [Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia](https://rewindex.com/company/twilio/incidents/bx87yfgd4nbf.md)
## What changed

**1. Added: Update** (investigating) · 2026-10-28 13:21 UTC

```diff
+ Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-28 13:24 UTC | Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (this change) | Normal progress |
| 2026-10-28 15:24 UTC | [Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia](https://rewindex.com/change/rd9a6c6797b4a02.md) | Normal progress |
| 2026-10-28 19:44 UTC | [Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia](https://rewindex.com/change/r5b3f73779f39d3.md) | Normal progress |
| 2026-10-28 23:34 UTC | [Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia](https://rewindex.com/change/rcbca2d397c6ce6.md) | Normal progress |
| 2026-10-29 00:23 UTC | [Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia](https://rewindex.com/change/r9d15b83f2ea4df.md) | Normal progress |

Next: [change](https://rewindex.com/change/rd9a6c6797b4a02.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia on Twilio’s status page, changed 2026-10-28 13:24 UTC (change 1 of 5).

- Canonical URL: https://rewindex.com/change/rcd1ea6786557ee
- Citation: Twilio, “Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia” (2026-10-28 13:24 UTC). Archived by Rewindex: https://rewindex.com/change/rcd1ea6786557ee (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (2026-10-28)](https://rewindex.com/change/rcd1ea6786557ee)`


---
Canonical: https://rewindex.com/change/rcd1ea6786557ee · Markdown: https://rewindex.com/change/rcd1ea6786557ee.md · JSON: https://rewindex.com/api/v1/changes/rcd1ea6786557ee · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:10:05.607Z