# Webex: Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures

> Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures. Detected 2026-11-09 by Rewindex: what changed on Webex’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rc7f1aac2a52472
Last updated: 2026-11-09T18:58:41Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-11-09 18:58 UTC · Detected: 2026-11-09 18:58 UTC
- Source: n/a
- [Company: Webex](https://rewindex.com/company/webex.md)
- Versions: before incident\_version:115/3472a2b0dc6d11f1aa5b5396adb72527@8e848a248c80 → after incident\_version:115/3472a2b0dc6d11f1aa5b5396adb72527@385895c5ad08
- Change 1 of 4 for this incident

Incident page (full timeline): [Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/company/webex/incidents/3472a2b0dc6d11f1aa5b5396adb72527.md)
## What changed

**1. Removed: Update** (investigating) · 2026-11-09 18:41 UTC

```diff
- Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Some customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident.
```

**2. Added: Update** (investigating) · 2026-11-09 18:49 UTC

```diff
+ Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-09 18:58 UTC | Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures (this change) | Normal progress |
| 2026-11-09 19:18 UTC | [Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/change/ra396d35de563c3.md) | Normal progress |
| 2026-11-09 19:48 UTC | [Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/change/r6d8e78f27472ce.md) | Normal progress |
| 2026-11-09 19:58 UTC | [Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures](https://rewindex.com/change/rb6c80b7dde590e.md) | Normal progress |

Next: [change](https://rewindex.com/change/ra396d35de563c3.md) · All Webex changes: [timeline](https://rewindex.com/company/webex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures on Webex’s status page, changed 2026-11-09 18:58 UTC (change 1 of 4).

- Canonical URL: https://rewindex.com/change/rc7f1aac2a52472
- Citation: Webex, “Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures” (2026-11-09 18:58 UTC). Archived by Rewindex: https://rewindex.com/change/rc7f1aac2a52472 (CC BY 4.0).
- Markdown link: `[Webex: Incident updated: Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures (2026-11-09)](https://rewindex.com/change/rc7f1aac2a52472)`


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Canonical: https://rewindex.com/change/rc7f1aac2a52472 · Markdown: https://rewindex.com/change/rc7f1aac2a52472.md · JSON: https://rewindex.com/api/v1/changes/rc7f1aac2a52472 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:21:46.517Z