# Salesforce: Incident updated: Feature Service Disruption: Agentforce

> Incident updated: Feature Service Disruption: Agentforce. Detected 2026-11-12 by Rewindex: what changed on Salesforce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rc7919015e12309
Last updated: 2026-11-12T16:33:00Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-12 16:33 UTC · Detected: 2026-11-12 16:33 UTC
- [Source: https://status.salesforce.com/incidents/20004594](https://status.salesforce.com/incidents/20004594)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004594@3256eb93dbf6 → after incident\_version:130/20004594@83eec0787519
- Change 6 of 9 for this incident

Incident page (full timeline): [Feature Service Disruption: Agentforce](https://rewindex.com/company/salesforce/incidents/20004594.md)
## What changed

**1. Added: Update** (update) · 2026-11-12 16:17 UTC

```diff
+ We've narrowed the trigger to a recently applied authentication configuration that stopped passing the required identifier to Agentforce. We're restoring the previous configuration in a test environment to confirm it resolves the connection errors before applying it to affected production instances. Customers using the mobile Software Development Kit (SDK) and Life Sciences iPad integrations may still be unable to connect to Agentforce. We'll provide an update in 30 minutes or sooner if additional information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 14:03 UTC | [Incident updated: Feature Service Disruption: Agentforce](https://rewindex.com/change/r967cbba6c9ae93.md) |  |
| 2026-11-12 14:33 UTC | [Incident updated: Feature Service Disruption: Agentforce](https://rewindex.com/change/r457409e6929828.md) |  |
| 2026-11-12 15:03 UTC | [Incident updated: Feature Service Disruption: Agentforce](https://rewindex.com/change/rfcdc2eae2f145e.md) |  |
| 2026-11-12 15:33 UTC | [Incident updated: Feature Service Disruption: Agentforce](https://rewindex.com/change/r908749e88da6e7.md) |  |
| 2026-11-12 16:03 UTC | [Incident updated: Feature Service Disruption: Agentforce](https://rewindex.com/change/r5c9319817ae708.md) |  |
| 2026-11-12 16:33 UTC | Incident updated: Feature Service Disruption: Agentforce (this change) |  |
| 2026-11-12 17:03 UTC | [Incident updated: Feature Service Disruption: Agentforce](https://rewindex.com/change/rc93690ab085cd5.md) |  |
| 2026-11-12 17:33 UTC | [Incident updated: Feature Service Disruption: Agentforce](https://rewindex.com/change/rd1d31c14c50c79.md) |  |
| 2026-11-12 18:03 UTC | [Incident updated: Feature Service Disruption: Agentforce](https://rewindex.com/change/r4c009c99add70f.md) |  |

Previous: [change](https://rewindex.com/change/r5c9319817ae708.md) · Next: [change](https://rewindex.com/change/rc93690ab085cd5.md) · All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Feature Service Disruption: Agentforce on Salesforce’s status page, changed 2026-11-12 16:33 UTC (change 6 of 9).

- Canonical URL: https://rewindex.com/change/rc7919015e12309
- Citation: Salesforce, “Incident updated: Feature Service Disruption: Agentforce” (2026-11-12 16:33 UTC). Archived by Rewindex: https://rewindex.com/change/rc7919015e12309 (CC BY 4.0).
- Markdown link: `[Salesforce: Incident updated: Feature Service Disruption: Agentforce (2026-11-12)](https://rewindex.com/change/rc7919015e12309)`


---
Canonical: https://rewindex.com/change/rc7919015e12309 · Markdown: https://rewindex.com/change/rc7919015e12309.md · JSON: https://rewindex.com/api/v1/changes/rc7919015e12309 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T18:08:00.510Z