# New Relic: Incident silently edited: Next-Gen Entity Platform Issues

> The incident was renamed “Next-Gen Entity Platform Issues.” Its revised resolution update says some customers in the JP region may have been unable to view or manage entities between 08:35 and 09:42 UTC on October 28th; the issue is resolved and service is operating normally.

Canonical: https://rewindex.com/change/rc67ca76840a66f
Last updated: 2026-10-28T10:13:46Z

**Summary:** The incident was renamed “Next-Gen Entity Platform Issues.” Its revised resolution update says some customers in the JP region may have been unable to view or manage entities between 08:35 and 09:42 UTC on October 28th; the issue is resolved and service is operating normally. _(machine-written, sol)_
- Kind: Silent edit · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-28 10:13 UTC · Detected: 2026-10-28 10:13 UTC
- [Source: https://status.newrelic.com/incidents/svzfbz2071lk](https://status.newrelic.com/incidents/svzfbz2071lk)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)
- Versions: before incident\_version:283/svzfbz2071lk@41dd49dab21c → after incident\_version:283/svzfbz2071lk@bf6dcc34a912
- Change 3 of 3 for this incident

Incident page (full timeline): [Next-Gen Entity Platform Issues](https://rewindex.com/company/new-relic/incidents/svzfbz2071lk.md)
## What changed

**1. Changed: Title**

```diff
- NGEP API internal JP down
+ Next-Gen Entity Platform Issues
```

**2. Changed: Update** (resolved) · 2026-10-28 09:42 UTC

```diff
- EndImpact triggered
+ Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-28 09:33 UTC | [Major incident: Next-Gen Entity Platform Issues](https://rewindex.com/change/ie32bd0907664b4.md) | outage |
| 2026-10-28 09:43 UTC | [Incident updated: NGEP API internal JP down](https://rewindex.com/change/r7622f89113443e.md) | Normal progress |
| 2026-10-28 10:13 UTC | Incident silently edited: Next-Gen Entity Platform Issues (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r7622f89113443e.md) · All New Relic changes: [timeline](https://rewindex.com/company/new-relic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident silently edited: Next-Gen Entity Platform Issues on New Relic’s status page, changed 2026-10-28 10:13 UTC (change 3 of 3).

- Canonical URL: https://rewindex.com/change/rc67ca76840a66f
- Citation: New Relic, “Incident silently edited: Next-Gen Entity Platform Issues” (2026-10-28 10:13 UTC). Archived by Rewindex: https://rewindex.com/change/rc67ca76840a66f (CC BY 4.0).
- Markdown link: `[New Relic: Incident silently edited: Next-Gen Entity Platform Issues (2026-10-28)](https://rewindex.com/change/rc67ca76840a66f)`


---
Canonical: https://rewindex.com/change/rc67ca76840a66f · Markdown: https://rewindex.com/change/rc67ca76840a66f.md · JSON: https://rewindex.com/api/v1/changes/rc67ca76840a66f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:54:48.868Z