# Twilio: Incident updated: Email Template Editor Issues

> Incident updated: Email Template Editor Issues. Detected 2026-11-10 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rc629f2549e4eae
Last updated: 2026-11-10T21:53:52Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-10 21:53 UTC · Detected: 2026-11-10 21:53 UTC
- [Source: https://status.twilio.com/incidents/q8chzgrcb848](https://status.twilio.com/incidents/q8chzgrcb848)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/q8chzgrcb848@a5b8b3f60c96 → after incident\_version:125/q8chzgrcb848@d8f49c11dba9
- Change 1 of 3 for this incident

Incident page (full timeline): [Email Template Editor Issues](https://rewindex.com/company/twilio/incidents/q8chzgrcb848.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-11-10 21:46 UTC

```diff
+ We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-10 21:53 UTC | Incident updated: Email Template Editor Issues (this change) |  |
| 2026-11-10 22:23 UTC | [Incident updated: Email Template Editor Issues](https://rewindex.com/change/r3f0c1c28595651.md) |  |
| 2026-11-10 23:23 UTC | [Incident updated: Issue resolved](https://rewindex.com/change/r2178c14af3f9d8.md) |  |

Next: [change](https://rewindex.com/change/r3f0c1c28595651.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Email Template Editor Issues on Twilio’s status page, changed 2026-11-10 21:53 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/rc629f2549e4eae
- Citation: Twilio, “Incident updated: Email Template Editor Issues” (2026-11-10 21:53 UTC). Archived by Rewindex: https://rewindex.com/change/rc629f2549e4eae (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Email Template Editor Issues (2026-11-10)](https://rewindex.com/change/rc629f2549e4eae)`


---
Canonical: https://rewindex.com/change/rc629f2549e4eae · Markdown: https://rewindex.com/change/rc629f2549e4eae.md · JSON: https://rewindex.com/api/v1/changes/rc629f2549e4eae · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T23:49:12.788Z