# Materialize: Incident silently edited: Cloud Connectivity Issues Due to Authentication Provider Outage

> Incident silently edited: Cloud Connectivity Issues Due to Authentication Provider Outage. Detected 2026-11-10 by Rewindex: what changed on Materialize’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rc6262b713429ca
Last updated: 2026-11-10T20:53:12Z

**Summary:** _summary pending_
- Kind: Silent edit · Label: not classified yet
- Changed: 2026-11-10 20:53 UTC · Detected: 2026-11-10 20:53 UTC
- [Source: https://status.materialize.com/incidents/01M73J7SC61WHPK1GS5ZQP51P1](https://status.materialize.com/incidents/01M73J7SC61WHPK1GS5ZQP51P1)
- [Company: Materialize](https://rewindex.com/company/materialize.md)
- Versions: before incident\_version:745/01M73J7SC61WHPK1GS5ZQP51P1@f60a2d7af085 → after incident\_version:745/01M73J7SC61WHPK1GS5ZQP51P1@5d804aaf614f
- Change 3 of 5 for this incident

Incident page (full timeline): [Cloud Connectivity Issues Due to Authentication Provider Outage](https://rewindex.com/company/materialize/incidents/01M73J7SC61WHPK1GS5ZQP51P1.md)
## What changed

**1. Changed: Update** (identified) · 2026-11-10 20:26 UTC

```diff
- We are investigating connectivity issues affecting Materialize Cloud users due to an ongoing disruption with our third-party authentication provider. Users may experience difficulties logging in or establishing new connections to Materialize. We are monitoring the situation and working to restore normal connectivity as soon as possible. We will provide updates as more information becomes available.
+ Starting at approximately 20:20 UTC, an outage at our upstream authentication provider is preventing some users from authenticating to Materialize Cloud. This affects all Cloud regions. What’s affected • Logging in to the Materialize console • Opening new pgwire connections, including connections that use app passwords • Tools and services that open new connections or reconnect, such as connection poolers, BI tools, dbt runs, and other scheduled jobs. These may see authentication errors or timeouts. What’s not affected • Clusters are running normally. • Sources are still ingesting data, and sinks are still writing data, so we don’t expect any impact to data freshness. • Self-managed deployments are not affected. What you can do If you have pgwire connections that are already open, we recommend not restarting them or the services that use them until this is resolved. New connection attempts may fail until our provider recovers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-10 20:26 UTC | [Major incident: Cloud Connectivity Issues Due to Authentication Provider Outage](https://rewindex.com/change/ia7b748ba7bdfcc.md) | major |
| 2026-11-10 20:43 UTC | [Incident silently edited: Cloud Connectivity Issues Due to Authentication Provider Outage](https://rewindex.com/change/r3a31953a90a8af.md) |  |
| 2026-11-10 20:53 UTC | Incident silently edited: Cloud Connectivity Issues Due to Authentication Provider Outage (this change) |  |
| 2026-11-10 21:03 UTC | [Incident updated: Cloud Connectivity Issues Due to Authentication Provider Outage](https://rewindex.com/change/r6c8819e3291318.md) |  |
| 2026-11-10 22:23 UTC | [Incident updated: Cloud Connectivity Issues Due to Authentication Provider Outage](https://rewindex.com/change/r528c388de2a38b.md) |  |

Previous: [change](https://rewindex.com/change/r3a31953a90a8af.md) · Next: [change](https://rewindex.com/change/r6c8819e3291318.md) · All Materialize changes: [timeline](https://rewindex.com/company/materialize/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident silently edited: Cloud Connectivity Issues Due to Authentication Provider Outage on Materialize’s status page, changed 2026-11-10 20:53 UTC (change 3 of 5).

- Canonical URL: https://rewindex.com/change/rc6262b713429ca
- Citation: Materialize, “Incident silently edited: Cloud Connectivity Issues Due to Authentication Provider Outage” (2026-11-10 20:53 UTC). Archived by Rewindex: https://rewindex.com/change/rc6262b713429ca (CC BY 4.0).
- Markdown link: `[Materialize: Incident silently edited: Cloud Connectivity Issues Due to Authentication Provider Outage (2026-11-10)](https://rewindex.com/change/rc6262b713429ca)`


---
Canonical: https://rewindex.com/change/rc6262b713429ca · Markdown: https://rewindex.com/change/rc6262b713429ca.md · JSON: https://rewindex.com/api/v1/changes/rc6262b713429ca · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T23:18:52.848Z