# Bandwidth: Incident updated: Voice Authentication Incident - Pindrop

> Incident updated: Voice Authentication Incident - Pindrop. Detected 2026-10-23 by Rewindex: what changed on Bandwidth’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rc214644ddffbbc
Last updated: 2026-10-23T08:43:49Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 08:43 UTC · Detected: 2026-10-23 08:43 UTC
- [Source: https://status.bandwidth.com/incidents/bpt9p2vk8qgc](https://status.bandwidth.com/incidents/bpt9p2vk8qgc)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)
- Versions: before incident\_version:690/bpt9p2vk8qgc@dfbf96b8cab3 → after incident\_version:690/bpt9p2vk8qgc@90a52dfcdbe0
- Change 2 of 2 for this incident

Incident page (full timeline): [Voice Authentication Incident - Pindrop](https://rewindex.com/company/bandwidth/incidents/bpt9p2vk8qgc.md)
## What changed

**1. Changed: Status**

```diff
- resolved
+ postmortem
```

**2. Added: Update** (postmortem) · 2026-10-23 08:36 UTC

```diff
+ Between 14:00 UTC and 16:05 UTC on October 22, 2026, inbound Voice Authentication services experienced inbound call failures. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-22 17:03 UTC | [Incident updated: Voice Authentication Incident - Pindrop](https://rewindex.com/change/r028920fe5146c1.md) | Normal progress |
| 2026-10-23 08:43 UTC | Incident updated: Voice Authentication Incident - Pindrop (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r028920fe5146c1.md) · All Bandwidth changes: [timeline](https://rewindex.com/company/bandwidth/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Voice Authentication Incident - Pindrop on Bandwidth’s status page, changed 2026-10-23 08:43 UTC (change 2 of 2).

- Canonical URL: https://rewindex.com/change/rc214644ddffbbc
- Citation: Bandwidth, “Incident updated: Voice Authentication Incident - Pindrop” (2026-10-23 08:43 UTC). Archived by Rewindex: https://rewindex.com/change/rc214644ddffbbc (CC BY 4.0).
- Markdown link: `[Bandwidth: Incident updated: Voice Authentication Incident - Pindrop (2026-10-23)](https://rewindex.com/change/rc214644ddffbbc)`


---
Canonical: https://rewindex.com/change/rc214644ddffbbc · Markdown: https://rewindex.com/change/rc214644ddffbbc.md · JSON: https://rewindex.com/api/v1/changes/rc214644ddffbbc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:52:58.406Z