# Grafana Cloud: Incident updated: IRM Unable to Voice Call Brazil Numbers

> Incident updated: IRM Unable to Voice Call Brazil Numbers. Detected 2026-11-03 by Rewindex: what changed on Grafana Cloud’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rbfcd56e854d41b
Last updated: 2026-11-03T16:13:42Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-03 16:13 UTC · Detected: 2026-11-03 16:13 UTC
- [Source: https://status.grafana.com/incidents/507h3wxc3mdh](https://status.grafana.com/incidents/507h3wxc3mdh)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)
- Versions: before incident\_version:278/507h3wxc3mdh@a0d49abf64ad → after incident\_version:278/507h3wxc3mdh@d1e538af97ef
- Change 4 of 5 for this incident

Incident page (full timeline): [IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/company/grafana-cloud/incidents/507h3wxc3mdh.md)
## What changed

**1. Added: Update** (investigating) · 2026-11-03 16:12 UTC

```diff
+ We are starting to see signs of recovery therefore some users might see voice calls working fine for them, but the issue is not fully resolved yet. We are continuing our efforts towards a complete resolution and an update will follow as soon as we have more info. We encourage usage of SMS and mobile push as alternative notification mechanism in the meantime.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 00:37 UTC | [Major incident: IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/change/i16d35e2ab1b35a.md) | outage |
| 2026-11-02 15:13 UTC | [Incident updated: IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/change/rb6bc2010df701e.md) | Normal progress |
| 2026-11-02 17:13 UTC | [Incident updated: IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/change/ree0db43d929306.md) | Normal progress |
| 2026-11-03 16:13 UTC | Incident updated: IRM Unable to Voice Call Brazil Numbers (this change) | Normal progress |
| 2026-11-04 08:53 UTC | [Incident updated: IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/change/rb8904cdf4fc6ae.md) | Normal progress |

Previous: [change](https://rewindex.com/change/ree0db43d929306.md) · Next: [change](https://rewindex.com/change/rb8904cdf4fc6ae.md) · All Grafana Cloud changes: [timeline](https://rewindex.com/company/grafana-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: IRM Unable to Voice Call Brazil Numbers on Grafana Cloud’s status page, changed 2026-11-03 16:13 UTC (change 4 of 5).

- Canonical URL: https://rewindex.com/change/rbfcd56e854d41b
- Citation: Grafana Cloud, “Incident updated: IRM Unable to Voice Call Brazil Numbers” (2026-11-03 16:13 UTC). Archived by Rewindex: https://rewindex.com/change/rbfcd56e854d41b (CC BY 4.0).
- Markdown link: `[Grafana Cloud: Incident updated: IRM Unable to Voice Call Brazil Numbers (2026-11-03)](https://rewindex.com/change/rbfcd56e854d41b)`


---
Canonical: https://rewindex.com/change/rbfcd56e854d41b · Markdown: https://rewindex.com/change/rbfcd56e854d41b.md · JSON: https://rewindex.com/api/v1/changes/rbfcd56e854d41b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:20:52.827Z