# SendGrid: Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to United Arab Emirates

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-20 22:13 UTC · Detected: 2026-10-20 22:13 UTC
- [Source: https://stspg.io/z5lcq64gvftr](https://stspg.io/z5lcq64gvftr)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/pwfkkq1r3jgd@781b8aab396f → after incident\_version:258/pwfkkq1r3jgd@2dfea4c42e29
- Change 2 of 3 for this incident

Incident page (full timeline): [SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to United Arab Emirates](https://rewindex.com/company/sendgrid/incidents/pwfkkq1r3jgd.md)
## What changed

**1. Changed: Title**

```diff
- SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates
+ SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to United Arab Emirates
```

**2. Added: Update** (identified) · 2026-10-20 22:08 UTC

```diff
+ Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 21:23 UTC | [Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Etisalat United Arab Emirates](https://rewindex.com/change/r18e043f6a482f5.md) |  |
| 2026-10-20 22:13 UTC | Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to United Arab Emirates (this change) |  |
| 2026-10-20 22:43 UTC | [Incident updated: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates](https://rewindex.com/change/r2c8bfa34a4f9b8.md) |  |

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Canonical: https://rewindex.com/change/rbd3b950c34b508 · Markdown: https://rewindex.com/change/rbd3b950c34b508.md · JSON: https://rewindex.com/api/v1/changes/rbd3b950c34b508 · Generated 2026-10-21T00:25:27.238Z