# SendGrid: Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-23 15:54 UTC · Detected: 2026-10-23 15:54 UTC
- [Source: https://status.sendgrid.com/incidents/8l8ng5ylhx76](https://status.sendgrid.com/incidents/8l8ng5ylhx76)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/8l8ng5ylhx76@8558ec3f89d6 → after incident\_version:258/8l8ng5ylhx76@e8a2913c404b
- Change 4 of 7 for this incident

Incident page (full timeline): [SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America](https://rewindex.com/company/sendgrid/incidents/8l8ng5ylhx76.md)
## What changed

**1. Changed: Title**

```diff
- SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States of America & Canada
+ SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America
```

**2. Removed: Affected components**

```diff
- ZIPWHIP MESSAGING - SMS Toll-Free, North America
```

**3. Added: Update** (identified) · 2026-10-23 15:52 UTC

```diff
+ Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries in North America. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 12:43 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States](https://rewindex.com/change/rc93b31b732968f.md) | Normal progress |
| 2026-10-23 12:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada](https://rewindex.com/change/r1eb4beddcbff25.md) | Normal progress |
| 2026-10-23 13:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States of America & Canada](https://rewindex.com/change/r768896ec82f7ae.md) | Normal progress |
| 2026-10-23 15:54 UTC | Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America (this change) | Normal progress |
| 2026-10-23 16:43 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America](https://rewindex.com/change/r843794f9f82285.md) | Normal progress |
| 2026-10-23 18:43 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America](https://rewindex.com/change/rfa0b1b3be5a86e.md) | Normal progress |
| 2026-10-23 19:13 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada](https://rewindex.com/change/rff40b912760d60.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r768896ec82f7ae.md) · Next: [change](https://rewindex.com/change/r843794f9f82285.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
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Canonical: https://rewindex.com/change/rbbb1d075886273 · Markdown: https://rewindex.com/change/rbbb1d075886273.md · JSON: https://rewindex.com/api/v1/changes/rbbb1d075886273 · Generated 2026-10-24T12:02:57.704Z