# Freshdesk: Incident updated: Email Delivery Issues

> Incident updated: Email Delivery Issues. Detected 2026-11-12 by Rewindex: what changed on Freshdesk’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rb76c956710ba8b
Last updated: 2026-11-12T18:58:42Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-12 18:58 UTC · Detected: 2026-11-12 18:58 UTC
- [Source: https://status.freshworks.com/incident/1610133](https://status.freshworks.com/incident/1610133)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)
- Versions: before incident\_version:327/1610133@7217d800c0a3 → after incident\_version:327/1610133@aceafb571e78
- Change 1 of 1 for this incident

Incident page (full timeline): [Email Delivery Issues](https://rewindex.com/company/freshdesk/incidents/1610133.md)
## What changed

**1. Removed: Update** · 2026-11-12 17:45 UTC

```diff
- Some customers who are using Microsoft custom mail server may experience delays in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.
```

**2. Added: Update** · 2026-11-12 17:45 UTC

```diff
+ Some customers who are using Microsoft custom mail server may experience impact in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 18:58 UTC | Incident updated: Email Delivery Issues (this change) |  |

All Freshdesk changes: [timeline](https://rewindex.com/company/freshdesk/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Email Delivery Issues on Freshdesk’s status page, changed 2026-11-12 18:58 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/rb76c956710ba8b
- Citation: Freshdesk, “Incident updated: Email Delivery Issues” (2026-11-12 18:58 UTC). Archived by Rewindex: https://rewindex.com/change/rb76c956710ba8b (CC BY 4.0).
- Markdown link: `[Freshdesk: Incident updated: Email Delivery Issues (2026-11-12)](https://rewindex.com/change/rb76c956710ba8b)`


---
Canonical: https://rewindex.com/change/rb76c956710ba8b · Markdown: https://rewindex.com/change/rb76c956710ba8b.md · JSON: https://rewindex.com/api/v1/changes/rb76c956710ba8b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T04:02:02.149Z