# Elastic Cloud: Incident updated: Elastic Support Portal is unavailable

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 06:43 UTC · Detected: 2026-10-23 06:43 UTC
- [Source: https://status.elastic.co/incidents/880m2306pvz6](https://status.elastic.co/incidents/880m2306pvz6)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before incident\_version:276/880m2306pvz6@d132d9bff69d → after incident\_version:276/880m2306pvz6@66a0cffcd651
- Change 3 of 3 for this incident

Incident page (full timeline): [Elastic Support Portal is unavailable](https://rewindex.com/company/elastic-cloud/incidents/880m2306pvz6.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-23 06:33 UTC
```

**3. Added: Update** (resolved) · 2026-10-23 06:33 UTC

```diff
+ The upstream provider has completed its fix, and access to the Elastic Support portal has been restored. Customers can authenticate to the support portal again. We are considering this issue resolved and will be providing no further updates. If you continue to have issues, please contact us.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 04:04 UTC | [Major incident: Elastic Support Portal is unavailable](https://rewindex.com/change/ifb97bb1c40e2c4.md) | outage |
| 2026-10-23 05:04 UTC | [Incident updated: Elastic Support Portal is unavailable](https://rewindex.com/change/rb62bca4c001ce7.md) | Normal progress |
| 2026-10-23 06:43 UTC | Incident updated: Elastic Support Portal is unavailable (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/rb62bca4c001ce7.md) · All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/rb6a3816f370ed9 · Markdown: https://rewindex.com/change/rb6a3816f370ed9.md · JSON: https://rewindex.com/api/v1/changes/rb6a3816f370ed9 · Generated 2026-10-24T16:08:07.107Z