# Elastic Cloud: Incident updated: Elastic Support Portal is unavailable

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 05:04 UTC · Detected: 2026-10-23 05:04 UTC
- [Source: https://status.elastic.co/incidents/880m2306pvz6](https://status.elastic.co/incidents/880m2306pvz6)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before incident\_version:276/880m2306pvz6@b899497112f0 → after incident\_version:276/880m2306pvz6@d132d9bff69d
- Change 2 of 3 for this incident

Incident page (full timeline): [Elastic Support Portal is unavailable](https://rewindex.com/company/elastic-cloud/incidents/880m2306pvz6.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-23 04:59 UTC

```diff
+ We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider. The provider has confirmed a fix that has restored access for some of its affected environments and is now rolling it out to the rest. At this time, customers may experience issues authenticating to the support portal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 04:04 UTC | [Major incident: Elastic Support Portal is unavailable](https://rewindex.com/change/ifb97bb1c40e2c4.md) | outage |
| 2026-10-23 05:04 UTC | Incident updated: Elastic Support Portal is unavailable (this change) | Normal progress |
| 2026-10-23 06:43 UTC | [Incident updated: Elastic Support Portal is unavailable](https://rewindex.com/change/rb6a3816f370ed9.md) | Normal progress |

Previous: [change](https://rewindex.com/change/ifb97bb1c40e2c4.md) · Next: [change](https://rewindex.com/change/rb6a3816f370ed9.md) · All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/rb62bca4c001ce7 · Markdown: https://rewindex.com/change/rb62bca4c001ce7.md · JSON: https://rewindex.com/api/v1/changes/rb62bca4c001ce7 · Generated 2026-10-24T16:04:49.273Z