# Optimizely: Incident updated: Optimizely E-Mail Support Outage

> Incident updated: Optimizely E-Mail Support Outage. Detected 2026-11-13 by Rewindex: what changed on Optimizely’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rb3178d79a03b4f
Last updated: 2026-11-13T01:23:48Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-13 01:23 UTC · Detected: 2026-11-13 01:23 UTC
- [Source: https://status.optimizely.com/incidents/tqxhsz25z80g](https://status.optimizely.com/incidents/tqxhsz25z80g)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)
- Versions: before incident\_version:252/tqxhsz25z80g@f154d5455e7d → after incident\_version:252/tqxhsz25z80g@eed0cb4a5d47
- Change 2 of 2 for this incident

Incident page (full timeline): [Optimizely E-Mail Support Outage](https://rewindex.com/company/optimizely/incidents/tqxhsz25z80g.md)
## What changed

**1. Added: Update** (investigating) · 2026-11-13 01:22 UTC

```diff
+ The incident remains ongoing at this time. We are continuing to monitor the situation with our vendor very closely.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 22:15 UTC | [Critical incident: Optimizely E-Mail Support Outage](https://rewindex.com/change/id91b690badeb20.md) | critical |
| 2026-11-13 01:23 UTC | Incident updated: Optimizely E-Mail Support Outage (this change) |  |

Previous: [change](https://rewindex.com/change/id91b690badeb20.md) · All Optimizely changes: [timeline](https://rewindex.com/company/optimizely/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Optimizely E-Mail Support Outage on Optimizely’s status page, changed 2026-11-13 01:23 UTC (change 2 of 2).

- Canonical URL: https://rewindex.com/change/rb3178d79a03b4f
- Citation: Optimizely, “Incident updated: Optimizely E-Mail Support Outage” (2026-11-13 01:23 UTC). Archived by Rewindex: https://rewindex.com/change/rb3178d79a03b4f (CC BY 4.0).
- Markdown link: `[Optimizely: Incident updated: Optimizely E-Mail Support Outage (2026-11-13)](https://rewindex.com/change/rb3178d79a03b4f)`


---
Canonical: https://rewindex.com/change/rb3178d79a03b4f · Markdown: https://rewindex.com/change/rb3178d79a03b4f.md · JSON: https://rewindex.com/api/v1/changes/rb3178d79a03b4f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T02:52:53.166Z