# Aircall: Incident updated: Increased Platform Errors

> Incident updated: Increased Platform Errors. Detected 2026-10-29 by Rewindex: what changed on Aircall’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rafb8acff70bfd5
Last updated: 2026-10-29T22:13:43Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-29 22:13 UTC · Detected: 2026-10-29 22:13 UTC
- [Source: https://status.aircall.io/incidents/chqmgppyf9fs](https://status.aircall.io/incidents/chqmgppyf9fs)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before incident\_version:120/chqmgppyf9fs@e99f45835d64 → after incident\_version:120/chqmgppyf9fs@f1d9734740ee
- Change 2 of 4 for this incident

Incident page (full timeline): [Increased Platform Errors](https://rewindex.com/company/aircall/incidents/chqmgppyf9fs.md)
## What changed

**1. Added: Affected components**

```diff
+ Aircall Dashboard - Analytics, Aircall Dashboard - Conversation Center, Analytics, Conversation Center
```

**2. Added: Update** (identified) · 2026-10-29 22:11 UTC

```diff
+ We’re continuing to work on the elevated error rates affecting some Aircall services. Some customers may still experience issues placing or receiving calls, saving call outcomes, or loading parts of the app. The issue is still related to a degradation at one of our infrastructure providers. We’re working closely with them, and our teams are actively monitoring and pursuing mitigation options. We don’t have a resolution time yet. We’ll share our next update within 60 minutes, or sooner if anything changes.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 21:12 UTC | [Major incident: Increased Platform Errors](https://rewindex.com/change/ic556381be1048b.md) | major |
| 2026-10-29 22:13 UTC | Incident updated: Increased Platform Errors (this change) |  |
| 2026-10-29 23:13 UTC | [Incident updated: Increased Platform Errors](https://rewindex.com/change/rd66905b05d490c.md) |  |
| 2026-10-29 23:53 UTC | [Incident updated: Increased Platform Errors](https://rewindex.com/change/re5c7fb7e1a1627.md) |  |

Previous: [change](https://rewindex.com/change/ic556381be1048b.md) · Next: [change](https://rewindex.com/change/rd66905b05d490c.md) · All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/rafb8acff70bfd5 · Markdown: https://rewindex.com/change/rafb8acff70bfd5.md · JSON: https://rewindex.com/api/v1/changes/rafb8acff70bfd5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-30T01:15:10.003Z