# Retell AI: Incident silently edited: Speech-to-speech calls failing due to a provider permission issue

> Incident silently edited: Speech-to-speech calls failing due to a provider permission issue. Detected 2026-10-26 by Rewindex: what changed on Retell AI’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rae8aa14a7f43ba
Last updated: 2026-10-26T00:03:58Z

**Summary:** _summary pending_
- Kind: Silent edit · Label: not classified yet
- Changed: 2026-10-26 00:03 UTC · Detected: 2026-10-26 00:03 UTC
- [Source: https://status.retellai.com/incidents/t31pxwhd727k](https://status.retellai.com/incidents/t31pxwhd727k)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)
- Versions: before incident\_version:682/t31pxwhd727k@e6e720be45e6 → after incident\_version:682/t31pxwhd727k@e714d850c689
- Change 1 of 1 for this incident

Incident page (full timeline): [Speech-to-speech calls failing due to a provider permission issue](https://rewindex.com/company/retell-ai/incidents/t31pxwhd727k.md)
## What changed

**1. Changed: Update** (resolved) · 2026-10-25 23:51 UTC

```diff
  …4:50 PDT Oct 25th, a permission issue with
- one of openAI speech-to-speech model providers
+ openAI speech-to-speech model
  caused calls using speech-to-speech agents to fail or…
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-26 00:03 UTC | Incident silently edited: Speech-to-speech calls failing due to a provider permission issue (this change) |  |

All Retell AI changes: [timeline](https://rewindex.com/company/retell-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/rae8aa14a7f43ba · Markdown: https://rewindex.com/change/rae8aa14a7f43ba.md · JSON: https://rewindex.com/api/v1/changes/rae8aa14a7f43ba · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-26T09:18:50.168Z