# Greenhouse: Incident updated: Issues with Adobe Sign

> Incident updated: Issues with Adobe Sign. Detected 2026-10-27 by Rewindex: what changed on Greenhouse’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/raad73833df1035
Last updated: 2026-10-27T17:33:58Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-27 17:33 UTC · Detected: 2026-10-27 17:33 UTC
- [Source: https://status.greenhouse.io/incidents/l64ymrndpwv7](https://status.greenhouse.io/incidents/l64ymrndpwv7)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)
- Versions: before incident\_version:227/l64ymrndpwv7@dca4a7dbda2b → after incident\_version:227/l64ymrndpwv7@df7e3d4f27b2
- Change 1 of 2 for this incident

Incident page (full timeline): [Issues with Adobe Sign](https://rewindex.com/company/greenhouse/incidents/l64ymrndpwv7.md)
## What changed

**1. Changed: Update** (monitoring) · 2026-10-27 16:52 UTC

```diff
- A fix has been implemented and we are monitoring the results.
+ We are monitoring the Adobe incident and will provide updates as they are available.
```

**2. Added: Update** (monitoring) · 2026-10-27 17:26 UTC

```diff
+ We're aware that some customers in North America may see delays or errors when sending offer letters for e-signature with Adobe Acrobat Sign. The Adobe preparation window may load slowly or not finish loading, and resending may not resolve it. This is caused by an issue on Adobe's side that is slowing down document processing for Acrobat Sign in North America. Adobe is investigating, and you can follow their updates on the Adobe status page (Adobe Acrobat Sign, issue #202610270039). Other Greenhouse features are not affected, and offers that were already sent are not affected. We recommend waiting before trying again, because repeated attempts can create duplicate drafts. We'll update this page as Adobe makes progress.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 17:33 UTC | Incident updated: Issues with Adobe Sign (this change) | Normal progress |
| 2026-10-27 20:13 UTC | [Incident updated: Issues with Adobe Sign](https://rewindex.com/change/r871ab0ecee73c0.md) | Normal progress |

Next: [change](https://rewindex.com/change/r871ab0ecee73c0.md) · All Greenhouse changes: [timeline](https://rewindex.com/company/greenhouse/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Issues with Adobe Sign on Greenhouse’s status page, changed 2026-10-27 17:33 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/raad73833df1035
- Citation: Greenhouse, “Incident updated: Issues with Adobe Sign” (2026-10-27 17:33 UTC). Archived by Rewindex: https://rewindex.com/change/raad73833df1035 (CC BY 4.0).
- Markdown link: `[Greenhouse: Incident updated: Issues with Adobe Sign (2026-10-27)](https://rewindex.com/change/raad73833df1035)`


---
Canonical: https://rewindex.com/change/raad73833df1035 · Markdown: https://rewindex.com/change/raad73833df1035.md · JSON: https://rewindex.com/api/v1/changes/raad73833df1035 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:34:12.017Z