# Salesforce: Incident updated: Service Disruption: Core Service

> Incident updated: Service Disruption: Core Service. Detected 2026-10-23 by Rewindex: what changed on Salesforce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra5337d8db1bc32
Last updated: 2026-10-23T04:03:00Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-23 04:03 UTC · Detected: 2026-10-23 04:03 UTC
- [Source: https://status.salesforce.com/incidents/20004512](https://status.salesforce.com/incidents/20004512)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004512@615baeec8d05 → after incident\_version:130/20004512@b83f7f48311c
- Change 3 of 13 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20004512.md)
## What changed

**1. Added: Affected components**

```diff
+ 81 instances
```

**2. Removed: Affected components**

```diff
- 73 instances
```

**3. Added: Update** (update) · 2026-10-23 03:35 UTC

```diff
+ Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.  
```

**4. Added: Update** (update) · 2026-10-23 03:49 UTC

```diff
+ We’ve identified a mismatch between a recent application update and a database change, stopping users from logging in. We’re planning to roll back the update across impacted instances. We’re also preparing to test a newer version on one of impacted instance to validate whether it restores user access.  We’ll provide an update in 30 minutes or sooner if additional information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 01:25 UTC | [Major incident: Service Disruption: Core Service](https://rewindex.com/change/i29d0578e9bc855.md) | outage |
| 2026-10-23 03:33 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r12e0a2dec31f2f.md) | Normal progress |
| 2026-10-23 04:03 UTC | Incident updated: Service Disruption: Core Service (this change) | Normal progress |
| 2026-10-23 04:33 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r5cf0f61bf896d8.md) | Normal progress |
| 2026-10-23 05:03 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/rf4055343b863c1.md) | Normal progress |
| 2026-10-23 05:33 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r60d815bd091348.md) | Normal progress |
| 2026-10-23 06:03 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/rf5dc776c7620c8.md) | Rewrite: root cause removed |
| 2026-10-23 06:33 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r975d44b9febe31.md) | Rewrite: impact downgraded |
| 2026-10-23 07:03 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r2c3d629b3f9827.md) | Rewrite: impact downgraded |
| 2026-10-23 07:33 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/rb80c6227328488.md) | Rewrite: impact downgraded |
| 2026-10-23 08:03 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r01a47d9d73a0ab.md) | minor edit |
| 2026-10-23 08:33 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r2be855f2e03d10.md) | Rewrite: impact downgraded |
| 2026-10-23 09:03 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/refb7c8988190ba.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r12e0a2dec31f2f.md) · Next: [change](https://rewindex.com/change/r5cf0f61bf896d8.md) · All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Service Disruption: Core Service on Salesforce’s status page, changed 2026-10-23 04:03 UTC (change 3 of 13).

- Canonical URL: https://rewindex.com/change/ra5337d8db1bc32
- Citation: Salesforce, “Incident updated: Service Disruption: Core Service” (2026-10-23 04:03 UTC). Archived by Rewindex: https://rewindex.com/change/ra5337d8db1bc32 (CC BY 4.0).
- Markdown link: `[Salesforce: Incident updated: Service Disruption: Core Service (2026-10-23)](https://rewindex.com/change/ra5337d8db1bc32)`


---
Canonical: https://rewindex.com/change/ra5337d8db1bc32 · Markdown: https://rewindex.com/change/ra5337d8db1bc32.md · JSON: https://rewindex.com/api/v1/changes/ra5337d8db1bc32 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:32:46.205Z