# Census: Incident updated: Sync Trigger Failure

> Incident updated: Sync Trigger Failure. Detected 2026-11-02 by Rewindex: what changed on Census’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra52de7e989563b
Last updated: 2026-11-02T16:23:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-02 16:23 UTC · Detected: 2026-11-02 16:23 UTC
- [Source: https://status.getcensus.com/incidents/wx55sf598t12](https://status.getcensus.com/incidents/wx55sf598t12)
- [Company: Census](https://rewindex.com/company/census.md)
- Versions: before incident\_version:136/wx55sf598t12@49c1b82d9cb1 → after incident\_version:136/wx55sf598t12@91f4ee30eaef
- Change 2 of 2 for this incident

Incident page (full timeline): [Sync Trigger Failure](https://rewindex.com/company/census/incidents/wx55sf598t12.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ monitoring
```

**2. Added: Update** (identified) · 2026-11-02 16:14 UTC

```diff
+ We have identified the issue which has been caused by an internal system certificate update that was not fully applied across all of our older infrastructure. Because of this, some internal service-to-service communication was interrupted, which prevented reason syncs from being triggered as expected.
```

**3. Added: Update** (monitoring) · 2026-11-02 16:19 UTC

```diff
+ The system certificate has been updated now and it should resolve the sync trigger issue. We are currently monitoring the sync trigger run.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 15:28 UTC | [Major incident: Sync Trigger Failure](https://rewindex.com/change/i1e82f01bbbf41c.md) | major |
| 2026-11-02 16:23 UTC | Incident updated: Sync Trigger Failure (this change) |  |

Previous: [change](https://rewindex.com/change/i1e82f01bbbf41c.md) · All Census changes: [timeline](https://rewindex.com/company/census/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ra52de7e989563b · Markdown: https://rewindex.com/change/ra52de7e989563b.md · JSON: https://rewindex.com/api/v1/changes/ra52de7e989563b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T21:21:54.315Z