# Optimizely: Incident updated: Asset uploads failing in Optimizely CMP and DAM

> Incident updated: Asset uploads failing in Optimizely CMP and DAM. Detected 2026-10-27 by Rewindex: what changed on Optimizely’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra517d17aff49f6
Last updated: 2026-10-27T17:04:02Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-27 17:04 UTC · Detected: 2026-10-27 17:04 UTC
- [Source: https://status.optimizely.com/incidents/9g3qhgcny1mh](https://status.optimizely.com/incidents/9g3qhgcny1mh)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)
- Versions: before incident\_version:252/9g3qhgcny1mh@04c9448d497b → after incident\_version:252/9g3qhgcny1mh@d28973e07e72
- Change 2 of 4 for this incident

Incident page (full timeline): [Asset uploads failing in Optimizely CMP and DAM](https://rewindex.com/company/optimizely/incidents/9g3qhgcny1mh.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-27 17:01 UTC

```diff
+ We've identified the cause of the upload failures in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM). The issue is with a third-party service provider that supports file uploads. Their service is currently rejecting upload requests from our platform, which is why users see an "Upload Error" message. Our Engineering team has already contacted the provider and is working with them to restore uploads as quickly as possible. We don't have an estimated time for resolution yet. We'll share another update as soon as we have more information We apologize for the disruption and thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 15:51 UTC | [Major incident: Asset uploads failing in Optimizely CMP and DAM](https://rewindex.com/change/ic7d0815cd8a516.md) | major |
| 2026-10-27 17:04 UTC | Incident updated: Asset uploads failing in Optimizely CMP and DAM (this change) |  |
| 2026-10-28 00:33 UTC | [Incident updated: Asset uploads failing in Optimizely CMP and DAM](https://rewindex.com/change/r29aba891665a6b.md) |  |
| 2026-10-28 07:13 UTC | [Incident updated: Asset uploads failing in Optimizely CMP and DAM](https://rewindex.com/change/rd683f0301bccc9.md) |  |

Previous: [change](https://rewindex.com/change/ic7d0815cd8a516.md) · Next: [change](https://rewindex.com/change/r29aba891665a6b.md) · All Optimizely changes: [timeline](https://rewindex.com/company/optimizely/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ra517d17aff49f6 · Markdown: https://rewindex.com/change/ra517d17aff49f6.md · JSON: https://rewindex.com/api/v1/changes/ra517d17aff49f6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-28T09:59:35.494Z