# Brex: Incident updated: Unable to deliver SMS to some French phone numbers

> Incident updated: Unable to deliver SMS to some French phone numbers. Detected 2026-10-22 by Rewindex: what changed on Brex’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra33e4ad8dcd0d9
Last updated: 2026-10-22T15:13:59Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-22 15:13 UTC · Detected: 2026-10-22 15:13 UTC
- [Source: https://stspg.io/xmw7wy0462q4](https://stspg.io/xmw7wy0462q4)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before incident\_version:217/d5cgl1mmngkz@171fdbe585ec → after incident\_version:217/d5cgl1mmngkz@e683a4d33488
- Change 2 of 4 for this incident

Incident page (full timeline): [Unable to deliver SMS to some French phone numbers](https://rewindex.com/company/brex/incidents/d5cgl1mmngkz.md)
## What changed

**1. Added: Update** (investigating) · 2026-10-22 15:03 UTC

```diff
+ We’re continuing to work with Twilio and the carrier Orange to restore SMS delivery to French phone numbers on the Orange network. Twilio has escalated the issue directly to Orange, and we’re pressing for an urgent resolution. We don’t yet have an estimated time for a fix. In the meantime, affected users can configure some notifications to be sent over other channels such as email or push. Alternatively, users can enable text messages over WhatsApp as a temporary workaround to keep receiving text messages for 2FA codes, card authorizations, and other account notifications. Both options are available in your Brex profile's notification settings.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 15:55 UTC | [Major incident: Unable to deliver SMS to some French phone numbers](https://rewindex.com/change/i4eebf53d688ee2.md) | outage |
| 2026-10-22 15:13 UTC | Incident updated: Unable to deliver SMS to some French phone numbers (this change) | Normal progress |
| 2026-10-28 15:44 UTC | [Incident updated: Unable to deliver SMS to some French phone numbers](https://rewindex.com/change/r57bd1d5bdac998.md) | Normal progress |
| 2026-10-30 16:53 UTC | [Incident updated: Unable to deliver SMS to Orange in France](https://rewindex.com/change/r37d89f73ba78d4.md) | Normal progress |

Previous: [change](https://rewindex.com/change/i4eebf53d688ee2.md) · Next: [change](https://rewindex.com/change/r57bd1d5bdac998.md) · All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Unable to deliver SMS to some French phone numbers on Brex’s status page, changed 2026-10-22 15:13 UTC (change 2 of 4).

- Canonical URL: https://rewindex.com/change/ra33e4ad8dcd0d9
- Citation: Brex, “Incident updated: Unable to deliver SMS to some French phone numbers” (2026-10-22 15:13 UTC). Archived by Rewindex: https://rewindex.com/change/ra33e4ad8dcd0d9 (CC BY 4.0).
- Markdown link: `[Brex: Incident updated: Unable to deliver SMS to some French phone numbers (2026-10-22)](https://rewindex.com/change/ra33e4ad8dcd0d9)`


---
Canonical: https://rewindex.com/change/ra33e4ad8dcd0d9 · Markdown: https://rewindex.com/change/ra33e4ad8dcd0d9.md · JSON: https://rewindex.com/api/v1/changes/ra33e4ad8dcd0d9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:58:50.475Z