# Dynatrace: Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data

> Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data. Detected 2026-10-28 by Rewindex: what changed on Dynatrace’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra21dd20472f7ef
Last updated: 2026-10-28T20:34:21Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-28 20:34 UTC · Detected: 2026-10-28 20:34 UTC
- [Source: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ae0b7fa3e42aa05ed5adde8](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ae0b7fa3e42aa05ed5adde8)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)
- Versions: before incident\_version:275/6ae0b7fa3e42aa05ed5adde8@478c628965fb → after incident\_version:275/6ae0b7fa3e42aa05ed5adde8@0afd98b73110
- Change 5 of 5 for this incident

Incident page (full timeline): [Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/company/dynatrace/incidents/6ae0b7fa3e42aa05ed5adde8.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-28 20:33 UTC
```

**3. Added: Update** (resolved) · 2026-10-28 20:33 UTC

```diff
+ The fix for the issue in ActiveGate version 1.347, which caused ingested syslog content to appear empty for a small subset of customers using non-standard syslog formats, has proven stable following our monitoring period. As a result, we are now resolving this issue. Customers who implemented the previously provided workaround may revert that change at their convenience. Leaving the workaround in place will not have an adverse impact. If you continue to experience any issues, please open a support case or contact your account team, and we will assist you promptly.   Thank you for your patience while we addressed this issue. We greatly value your continued partnership.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 17:04 UTC | [Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/r60e58c268fde2c.md) | Normal progress |
| 2026-10-27 17:13 UTC | [Incident silently edited: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/r1e009f822f2f86.md) | Normal progress |
| 2026-10-27 17:43 UTC | [Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/r11132d288a6311.md) | Normal progress |
| 2026-10-28 17:03 UTC | [Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/r638f2bfb600e48.md) | Normal progress |
| 2026-10-28 20:34 UTC | Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r638f2bfb600e48.md) · All Dynatrace changes: [timeline](https://rewindex.com/company/dynatrace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data on Dynatrace’s status page, changed 2026-10-28 20:34 UTC (change 5 of 5).

- Canonical URL: https://rewindex.com/change/ra21dd20472f7ef
- Citation: Dynatrace, “Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data” (2026-10-28 20:34 UTC). Archived by Rewindex: https://rewindex.com/change/ra21dd20472f7ef (CC BY 4.0).
- Markdown link: `[Dynatrace: Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data (2026-10-28)](https://rewindex.com/change/ra21dd20472f7ef)`


---
Canonical: https://rewindex.com/change/ra21dd20472f7ef · Markdown: https://rewindex.com/change/ra21dd20472f7ef.md · JSON: https://rewindex.com/api/v1/changes/ra21dd20472f7ef · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:17:51.244Z