# Twilio: Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States

> Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States. Detected 2026-11-10 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra11b48e6a7caf0
Last updated: 2026-11-10T08:53:56Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-10 08:53 UTC · Detected: 2026-11-10 08:53 UTC
- [Source: https://status.twilio.com/incidents/d7cx8sdb4hr8](https://status.twilio.com/incidents/d7cx8sdb4hr8)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/d7cx8sdb4hr8@d2410292f1ed → after incident\_version:125/d7cx8sdb4hr8@edb9a435c56f
- Change 2 of 5 for this incident

Incident page (full timeline): [Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/company/twilio/incidents/d7cx8sdb4hr8.md)
## What changed

**1. Added: Update** (investigating) · 2026-11-10 08:47 UTC

```diff
+ Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-10 06:53 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/rd0ee18374e85c5.md) | Normal progress |
| 2026-11-10 08:53 UTC | Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States (this change) | Normal progress |
| 2026-11-10 12:53 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/r1f24444f5ee2de.md) |  |
| 2026-11-10 14:13 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/r0fc4af465a34c6.md) |  |
| 2026-11-10 16:13 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/r0c572c2ba2663b.md) |  |

Previous: [change](https://rewindex.com/change/rd0ee18374e85c5.md) · Next: [change](https://rewindex.com/change/r1f24444f5ee2de.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States on Twilio’s status page, changed 2026-11-10 08:53 UTC (change 2 of 5).

- Canonical URL: https://rewindex.com/change/ra11b48e6a7caf0
- Citation: Twilio, “Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States” (2026-11-10 08:53 UTC). Archived by Rewindex: https://rewindex.com/change/ra11b48e6a7caf0 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States (2026-11-10)](https://rewindex.com/change/ra11b48e6a7caf0)`


---
Canonical: https://rewindex.com/change/ra11b48e6a7caf0 · Markdown: https://rewindex.com/change/ra11b48e6a7caf0.md · JSON: https://rewindex.com/api/v1/changes/ra11b48e6a7caf0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:33:42.688Z