# Twilio: Incident updated: Search Delays on Enterprise Knowledge

> Incident updated: Search Delays on Enterprise Knowledge. Detected 2026-11-04 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra0abf7688f280c
Last updated: 2026-11-04T19:23:48Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-04 19:23 UTC · Detected: 2026-11-04 19:23 UTC
- [Source: https://status.twilio.com/incidents/v5v1m9lldn65](https://status.twilio.com/incidents/v5v1m9lldn65)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/v5v1m9lldn65@f4f4fa1112bd → after incident\_version:125/v5v1m9lldn65@6d704b5b6a41
- Change 1 of 3 for this incident

Incident page (full timeline): [Search Delays on Enterprise Knowledge](https://rewindex.com/company/twilio/incidents/v5v1m9lldn65.md)
## What changed

**1. Added: Update** (investigating) · 2026-11-04 19:20 UTC

```diff
+ We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-04 19:23 UTC | Incident updated: Search Delays on Enterprise Knowledge (this change) |  |
| 2026-11-04 21:23 UTC | [Incident updated: Search Delays on Enterprise Knowledge](https://rewindex.com/change/ra46e80e24f3c52.md) |  |
| 2026-11-04 21:53 UTC | [Incident updated: Search Delays on Enterprise Knowledge](https://rewindex.com/change/r058b72fb96af26.md) |  |

Next: [change](https://rewindex.com/change/ra46e80e24f3c52.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Search Delays on Enterprise Knowledge on Twilio’s status page, changed 2026-11-04 19:23 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/ra0abf7688f280c
- Citation: Twilio, “Incident updated: Search Delays on Enterprise Knowledge” (2026-11-04 19:23 UTC). Archived by Rewindex: https://rewindex.com/change/ra0abf7688f280c (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Search Delays on Enterprise Knowledge (2026-11-04)](https://rewindex.com/change/ra0abf7688f280c)`


---
Canonical: https://rewindex.com/change/ra0abf7688f280c · Markdown: https://rewindex.com/change/ra0abf7688f280c.md · JSON: https://rewindex.com/api/v1/changes/ra0abf7688f280c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:39:21.492Z