# Twilio: Incident updated: Azure Marketplace SendGrid Customers Experiencing Account Management Issues

> Incident updated: Azure Marketplace SendGrid Customers Experiencing Account Management Issues. Detected 2026-10-24 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra0832de7bc0b98
Last updated: 2026-10-24T22:33:46Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-24 22:33 UTC · Detected: 2026-10-24 22:33 UTC
- [Source: https://status.twilio.com/incidents/37jx2hd23rgv](https://status.twilio.com/incidents/37jx2hd23rgv)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/37jx2hd23rgv@247f13278ad4 → after incident\_version:125/37jx2hd23rgv@bb9104dd3eab
- Change 1 of 2 for this incident

Incident page (full timeline): [Azure Marketplace SendGrid Customers Experiencing Account Management Issues](https://rewindex.com/company/twilio/incidents/37jx2hd23rgv.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ monitoring
```

**2. Added: Update** (monitoring) · 2026-10-24 22:24 UTC

```diff
+ Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue. We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-24 22:33 UTC | Incident updated: Azure Marketplace SendGrid Customers Experiencing Account Management Issues (this change) | Normal progress |
| 2026-10-24 23:03 UTC | [Incident updated: Azure Marketplace SendGrid Customers Experiencing Account Management Issues](https://rewindex.com/change/r31597d0a6ccfac.md) | Normal progress |

Next: [change](https://rewindex.com/change/r31597d0a6ccfac.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Azure Marketplace SendGrid Customers Experiencing Account Management Issues on Twilio’s status page, changed 2026-10-24 22:33 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/ra0832de7bc0b98
- Citation: Twilio, “Incident updated: Azure Marketplace SendGrid Customers Experiencing Account Management Issues” (2026-10-24 22:33 UTC). Archived by Rewindex: https://rewindex.com/change/ra0832de7bc0b98 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Azure Marketplace SendGrid Customers Experiencing Account Management Issues (2026-10-24)](https://rewindex.com/change/ra0832de7bc0b98)`


---
Canonical: https://rewindex.com/change/ra0832de7bc0b98 · Markdown: https://rewindex.com/change/ra0832de7bc0b98.md · JSON: https://rewindex.com/api/v1/changes/ra0832de7bc0b98 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:22:09.812Z