# SendGrid: Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico

> Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico. Detected 2026-10-26 by Rewindex: what changed on SendGrid’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ra05d89668624b1
Last updated: 2026-10-26T10:14:12Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-26 10:14 UTC · Detected: 2026-10-26 10:14 UTC
- [Source: https://status.sendgrid.com/incidents/jd7cyxdy7qzf](https://status.sendgrid.com/incidents/jd7cyxdy7qzf)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/jd7cyxdy7qzf@82bf5b2784f4 → after incident\_version:258/jd7cyxdy7qzf@7d9024fb3307
- Change 8 of 9 for this incident

Incident page (full timeline): [SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/company/sendgrid/incidents/jd7cyxdy7qzf.md)
## What changed

**1. Changed: Title**

```diff
- SMS Delivery Delays and Failures from Twilio to Claro Brazil
+ SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
```

**2. Changed: Status**

```diff
- identified
+ monitoring
```

**3. Added: Update** (monitoring) · 2026-10-26 10:05 UTC

```diff
+ We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-25 13:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r1a442e7f1566e3.md) | Normal progress |
| 2026-10-25 14:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r9539675e685ed8.md) | Normal progress |
| 2026-10-25 16:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/rdc2dbe081a3738.md) | Normal progress |
| 2026-10-25 20:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/ra9abf7d351a71f.md) | Normal progress |
| 2026-10-26 05:03 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/rbc231bb5156321.md) | Normal progress |
| 2026-10-26 07:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r6af637dfdf921c.md) | Normal progress |
| 2026-10-26 08:43 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil](https://rewindex.com/change/rf197d76caae827.md) | Normal progress |
| 2026-10-26 10:14 UTC | Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (this change) | Normal progress |
| 2026-10-26 11:14 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r327962bc372edf.md) |  |

Previous: [change](https://rewindex.com/change/rf197d76caae827.md) · Next: [change](https://rewindex.com/change/r327962bc372edf.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ra05d89668624b1 · Markdown: https://rewindex.com/change/ra05d89668624b1.md · JSON: https://rewindex.com/api/v1/changes/ra05d89668624b1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-26T12:34:11.731Z