# Twilio: Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-19 20:33 UTC · Detected: 2026-10-19 20:33 UTC
- [Source: https://stspg.io/whptk8xbcdph](https://stspg.io/whptk8xbcdph)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/q82qvdblg76k@c065a59be895 → after incident\_version:125/q82qvdblg76k@6dfb35e04edb
- Change 3 of 3 for this incident

Incident page (full timeline): [Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal](https://rewindex.com/company/twilio/incidents/q82qvdblg76k.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ monitoring
```

**2. Added: Update** (identified) · 2026-10-19 20:30 UTC

```diff
+ Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

**3. Added: Update** (monitoring) · 2026-10-19 20:30 UTC

```diff
+ We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 16:13 UTC | [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal](https://rewindex.com/change/rf2f91fd694b89e.md) |  |
| 2026-10-19 18:13 UTC | [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal](https://rewindex.com/change/r3945fedce6f367.md) |  |
| 2026-10-19 20:33 UTC | Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (this change) |  |

Previous: [change](https://rewindex.com/change/r3945fedce6f367.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r9f1405a3e687dd · Markdown: https://rewindex.com/change/r9f1405a3e687dd.md · JSON: https://rewindex.com/api/v1/changes/r9f1405a3e687dd · Generated 2026-10-19T22:27:23.935Z