# Twilio: Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil

> Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil. Detected 2026-10-20 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r9be33d974d270f
Last updated: 2026-10-20T20:13:07Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-20 20:13 UTC · Detected: 2026-10-20 20:13 UTC
- [Source: https://stspg.io/5x8jhfr1f2sy](https://stspg.io/5x8jhfr1f2sy)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/h7pykppyzdbd@1afb2c351f49 → after incident\_version:125/h7pykppyzdbd@907fd8dac0bc
- Change 7 of 7 for this incident

Incident page (full timeline): [SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/company/twilio/incidents/h7pykppyzdbd.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-20 20:12 UTC
```

**3. Added: Update** (resolved) · 2026-10-20 20:12 UTC

```diff
+ We have completed our investigation. This event did not cause performance degradation beyond the expected behavior for this Brazilian carrier, which may retry delivery attempts for up to 24 hours before setting a final status. All systems are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 02:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r033ad2c44a20bd.md) | Normal progress |
| 2026-10-19 03:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/raf2b469ffc1b5c.md) | Normal progress |
| 2026-10-19 05:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rb4ff765ed41017.md) | Normal progress |
| 2026-10-19 10:03 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r479788088b67ea.md) | Normal progress |
| 2026-10-19 18:03 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rb7c9e19a3694e2.md) | Normal progress |
| 2026-10-20 10:13 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r065f8b40aa7cee.md) | Normal progress |
| 2026-10-20 20:13 UTC | Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r065f8b40aa7cee.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil on Twilio’s status page, changed 2026-10-20 20:13 UTC (change 7 of 7).

- Canonical URL: https://rewindex.com/change/r9be33d974d270f
- Citation: Twilio, “Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil” (2026-10-20 20:13 UTC). Archived by Rewindex: https://rewindex.com/change/r9be33d974d270f (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (2026-10-20)](https://rewindex.com/change/r9be33d974d270f)`


---
Canonical: https://rewindex.com/change/r9be33d974d270f · Markdown: https://rewindex.com/change/r9be33d974d270f.md · JSON: https://rewindex.com/api/v1/changes/r9be33d974d270f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T05:26:43.076Z