# Twilio: Incident updated: WhatsApp Embedded Signup Configuration Failures

> Incident updated: WhatsApp Embedded Signup Configuration Failures. Detected 2026-10-20 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r9a7ed70e305f67
Last updated: 2026-10-20T21:23:07Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-20 21:23 UTC · Detected: 2026-10-20 21:23 UTC
- [Source: https://stspg.io/zgq59x95fsnv](https://stspg.io/zgq59x95fsnv)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/jxwpmxklv6b7@27b81ad2f33f → after incident\_version:125/jxwpmxklv6b7@aebaafe78a37
- Change 15 of 21 for this incident

Incident page (full timeline): [WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/company/twilio/incidents/jxwpmxklv6b7.md)
## What changed

**1. Added: Update** (investigating) · 2026-10-20 21:17 UTC

```diff
+ We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround, customers may enter the existing WhatsApp Business Account name instead of the account ID during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 16:33 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/r67ab0629cc6861.md) | Normal progress |
| 2026-10-20 16:53 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/rd81e916acb33ae.md) | Normal progress |
| 2026-10-20 17:13 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/r11de487066bf8c.md) | Normal progress |
| 2026-10-20 17:33 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/ra7190f1060f96d.md) | Normal progress |
| 2026-10-20 17:53 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/rcf7ab8710b8832.md) | Normal progress |
| 2026-10-20 18:13 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/rafc03a6883af79.md) | Normal progress |
| 2026-10-20 18:33 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/rca9feee88e5bb7.md) | Normal progress |
| 2026-10-20 19:03 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/rbe74cf7d29f6c5.md) | Normal progress |
| 2026-10-20 19:43 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/r61258ff89feb1b.md) | Normal progress |
| 2026-10-20 19:53 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/r8dd63721a2f64b.md) | Normal progress |
| 2026-10-20 20:03 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/rb1af2b119ec76f.md) | Normal progress |
| 2026-10-20 20:23 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/rd9f0d06eb5bc77.md) | Normal progress |
| 2026-10-20 20:33 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/rd09fe9a77ebf48.md) | Normal progress |
| 2026-10-20 20:53 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/r70718790f9c330.md) | Normal progress |
| 2026-10-20 21:23 UTC | Incident updated: WhatsApp Embedded Signup Configuration Failures (this change) | Normal progress |
| 2026-10-20 21:33 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/reeeeda6bf41460.md) | Normal progress |
| 2026-10-20 21:53 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/r454123a960b089.md) | Normal progress |
| 2026-10-20 22:53 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/r75a5e334683762.md) | Normal progress |
| 2026-10-21 01:03 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/rf8a5977c18d0f9.md) | Normal progress |
| 2026-10-21 01:33 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/r6831f7d621497e.md) | Normal progress |
| 2026-10-21 01:43 UTC | [Incident updated: WhatsApp Embedded Signup Configuration Failures](https://rewindex.com/change/rfdd61e4cf46a1a.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r70718790f9c330.md) · Next: [change](https://rewindex.com/change/reeeeda6bf41460.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: WhatsApp Embedded Signup Configuration Failures on Twilio’s status page, changed 2026-10-20 21:23 UTC (change 15 of 21).

- Canonical URL: https://rewindex.com/change/r9a7ed70e305f67
- Citation: Twilio, “Incident updated: WhatsApp Embedded Signup Configuration Failures” (2026-10-20 21:23 UTC). Archived by Rewindex: https://rewindex.com/change/r9a7ed70e305f67 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: WhatsApp Embedded Signup Configuration Failures (2026-10-20)](https://rewindex.com/change/r9a7ed70e305f67)`


---
Canonical: https://rewindex.com/change/r9a7ed70e305f67 · Markdown: https://rewindex.com/change/r9a7ed70e305f67.md · JSON: https://rewindex.com/api/v1/changes/r9a7ed70e305f67 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:30.433Z