# Salesloft: Incident updated: Groove Dialer: Calls failing for some customers

> Incident updated: Groove Dialer: Calls failing for some customers. Detected 2026-10-27 by Rewindex: what changed on Salesloft’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r9a302319cc611b
Last updated: 2026-10-27T16:03:19Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-27 16:03 UTC · Detected: 2026-10-27 16:03 UTC
- [Source: https://status.salesloft.com/incidents/01M5YS1SESKXZNHSB47PX0108Q](https://status.salesloft.com/incidents/01M5YS1SESKXZNHSB47PX0108Q)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)
- Versions: before incident\_version:256/01M5YS1SESKXZNHSB47PX0108Q@893f5540b81a → after incident\_version:256/01M5YS1SESKXZNHSB47PX0108Q@ef2fa5d21655
- Change 3 of 4 for this incident

Incident page (full timeline): [Groove Dialer: Calls failing for some customers](https://rewindex.com/company/salesloft/incidents/01M5YS1SESKXZNHSB47PX0108Q.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ monitoring
```

**2. Added: Update** (identified) · 2026-10-27 15:54 UTC

```diff
+ Out engineers have identified the root cause and working on a fix.
```

**3. Added: Update** (monitoring) · 2026-10-27 15:55 UTC

```diff
+ Our engineers have identified and remediated the issue for Groove dialer calls. We continue to monitor.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 13:33 UTC | [Major incident: Groove Dialer: Calls failing for some customers](https://rewindex.com/change/i2897fa87314113.md) | outage |
| 2026-10-27 14:23 UTC | [Incident updated: Groove Dialer: Calls failing for some customers](https://rewindex.com/change/r8a01d3b1055b71.md) | Normal progress |
| 2026-10-27 16:03 UTC | Incident updated: Groove Dialer: Calls failing for some customers (this change) | Normal progress |
| 2026-10-27 17:23 UTC | [Incident updated: Groove Dialer: Calls failing for some customers](https://rewindex.com/change/r36ceecbaba6dea.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r8a01d3b1055b71.md) · Next: [change](https://rewindex.com/change/r36ceecbaba6dea.md) · All Salesloft changes: [timeline](https://rewindex.com/company/salesloft/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Groove Dialer: Calls failing for some customers on Salesloft’s status page, changed 2026-10-27 16:03 UTC (change 3 of 4).

- Canonical URL: https://rewindex.com/change/r9a302319cc611b
- Citation: Salesloft, “Incident updated: Groove Dialer: Calls failing for some customers” (2026-10-27 16:03 UTC). Archived by Rewindex: https://rewindex.com/change/r9a302319cc611b (CC BY 4.0).
- Markdown link: `[Salesloft: Incident updated: Groove Dialer: Calls failing for some customers (2026-10-27)](https://rewindex.com/change/r9a302319cc611b)`


---
Canonical: https://rewindex.com/change/r9a302319cc611b · Markdown: https://rewindex.com/change/r9a302319cc611b.md · JSON: https://rewindex.com/api/v1/changes/r9a302319cc611b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:36:09.267Z