# Salesforce: Incident updated: Service Disruption: Core Service

> Incident updated: Service Disruption: Core Service. Detected 2026-10-28 by Rewindex: what changed on Salesforce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r999b5d9887970f
Last updated: 2026-10-28T03:03:00Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-28 03:03 UTC · Detected: 2026-10-28 03:03 UTC
- [Source: https://status.salesforce.com/incidents/20004540](https://status.salesforce.com/incidents/20004540)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004540@30a74832a8d5 → after incident\_version:130/20004540@d8e8dfd56e1a
- Change 6 of 6 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20004540.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-28 02:02 UTC
```

**3. Added: Update** (update) · 2026-10-28 02:41 UTC

```diff
+ Once we successfully completed the validation steps in the lower environment, and confirmed connectivity was restored. We applied the same fix to the production environment and confirmed customers on affected instances can now log in and access their services. This issue is now resolved. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 20:59 UTC | [Major incident: Service Disruption: Core Service](https://rewindex.com/change/i2b9bcd40f74ee9.md) | major |
| 2026-10-27 22:33 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r3be22f0dfb02f3.md) |  |
| 2026-10-27 23:03 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/rfaab474adaa1c3.md) |  |
| 2026-10-28 01:33 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r707201d2d2793d.md) |  |
| 2026-10-28 02:03 UTC | [Incident updated: Service Disruption: Core Service](https://rewindex.com/change/r46fbc4ff6d92c5.md) |  |
| 2026-10-28 03:03 UTC | Incident updated: Service Disruption: Core Service (this change) |  |

Previous: [change](https://rewindex.com/change/r46fbc4ff6d92c5.md) · All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r999b5d9887970f · Markdown: https://rewindex.com/change/r999b5d9887970f.md · JSON: https://rewindex.com/api/v1/changes/r999b5d9887970f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-28T08:46:43.117Z