# Twilio: Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Colombia, Mexico, Chile, and Costa Rica

> Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Colombia, Mexico, Chile, and Costa Rica. Detected 2026-11-13 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r99136a9cb37146
Last updated: 2026-11-13T23:03:40Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-13 23:03 UTC · Detected: 2026-11-13 23:03 UTC
- [Source: https://status.twilio.com/incidents/9rsnlbbzt117](https://status.twilio.com/incidents/9rsnlbbzt117)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/9rsnlbbzt117@1fd6772b76b5 → after incident\_version:125/9rsnlbbzt117@185325be386c
- Change 1 of 2 for this incident

Incident page (full timeline): [Voice Call Failures from a Subset of Twilio Phone Numbers to Colombia, Mexico, Chile, and Costa Rica](https://rewindex.com/company/twilio/incidents/9rsnlbbzt117.md)
## What changed

**1. Changed: Title**

```diff
- Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica
+ Voice Call Failures from a Subset of Twilio Phone Numbers to Colombia, Mexico, Chile, and Costa Rica
```

**2. Added: Update** (identified) · 2026-11-13 22:57 UTC

```diff
+ Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-13 23:03 UTC | Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Colombia, Mexico, Chile, and Costa Rica (this change) |  |
| 2026-11-14 01:13 UTC | [Incident updated: Voice Call Failures from Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica](https://rewindex.com/change/rd34f18a1b02e06.md) |  |

Next: [change](https://rewindex.com/change/rd34f18a1b02e06.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Colombia, Mexico, Chile, and Costa Rica on Twilio’s status page, changed 2026-11-13 23:03 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/r99136a9cb37146
- Citation: Twilio, “Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Colombia, Mexico, Chile, and Costa Rica” (2026-11-13 23:03 UTC). Archived by Rewindex: https://rewindex.com/change/r99136a9cb37146 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Colombia, Mexico, Chile, and Costa Rica (2026-11-13)](https://rewindex.com/change/r99136a9cb37146)`


---
Canonical: https://rewindex.com/change/r99136a9cb37146 · Markdown: https://rewindex.com/change/r99136a9cb37146.md · JSON: https://rewindex.com/api/v1/changes/r99136a9cb37146 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:28:11.483Z