# Zoom: Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region

> Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region. Detected 2026-11-12 by Rewindex: what changed on Zoom’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r987665ff1e4f4a
Last updated: 2026-11-12T04:13:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-12 04:13 UTC · Detected: 2026-11-12 04:13 UTC
- [Source: https://status.zoom.us/incidents/1mgtnfzf421k](https://status.zoom.us/incidents/1mgtnfzf421k)
- [Company: Zoom](https://rewindex.com/company/zoom.md)
- Versions: before incident\_version:117/1mgtnfzf421k@bc083bd8a397 → after incident\_version:117/1mgtnfzf421k@8e97cc69f1d3
- Change 4 of 5 for this incident

Incident page (full timeline): [Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/company/zoom/incidents/1mgtnfzf421k.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ monitoring
```

**2. Added: Update** (monitoring) · 2026-11-12 04:04 UTC

```diff
+ The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier. We will continue to monitor the situation closely and keep you informed of any further developments.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 02:43 UTC | [Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region](https://rewindex.com/change/rdb8df1a8ddcd51.md) | Normal progress |
| 2026-11-12 03:33 UTC | [Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region](https://rewindex.com/change/r39dc176d18a455.md) | Normal progress |
| 2026-11-12 03:43 UTC | [Incident silently edited: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/change/re2e437ecfa00d3.md) | Wording only |
| 2026-11-12 04:13 UTC | Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region (this change) | Normal progress |
| 2026-11-12 04:53 UTC | [Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/change/r3188d12ea3b85a.md) | Normal progress |

Previous: [change](https://rewindex.com/change/re2e437ecfa00d3.md) · Next: [change](https://rewindex.com/change/r3188d12ea3b85a.md) · All Zoom changes: [timeline](https://rewindex.com/company/zoom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region on Zoom’s status page, changed 2026-11-12 04:13 UTC (change 4 of 5).

- Canonical URL: https://rewindex.com/change/r987665ff1e4f4a
- Citation: Zoom, “Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region” (2026-11-12 04:13 UTC). Archived by Rewindex: https://rewindex.com/change/r987665ff1e4f4a (CC BY 4.0).
- Markdown link: `[Zoom: Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region (2026-11-12)](https://rewindex.com/change/r987665ff1e4f4a)`


---
Canonical: https://rewindex.com/change/r987665ff1e4f4a · Markdown: https://rewindex.com/change/r987665ff1e4f4a.md · JSON: https://rewindex.com/api/v1/changes/r987665ff1e4f4a · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T15:21:28.246Z