# Retool: Incident updated: Some antivirus products are blocking retool.app

> Incident updated: Some antivirus products are blocking retool.app. Detected 2026-11-10 by Rewindex: what changed on Retool’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r97d287af920d8e
Last updated: 2026-11-10T02:03:57Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-10 02:03 UTC · Detected: 2026-11-10 02:03 UTC
- [Source: https://status.retool.com/incidents/9c303f1k0sgn](https://status.retool.com/incidents/9c303f1k0sgn)
- [Company: Retool](https://rewindex.com/company/retool.md)
- Versions: before incident\_version:204/9c303f1k0sgn@bc6e2680b79f → after incident\_version:204/9c303f1k0sgn@d07524221ed4
- Change 2 of 2 for this incident

Incident page (full timeline): [Some antivirus products are blocking retool.app](https://rewindex.com/company/retool/incidents/9c303f1k0sgn.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-11-10 01:55 UTC

```diff
+ We've submitted requests to have the retool.app domain properly classified on all Gen Digital products (Norton, AVG, and Avast) and are waiting for confirmation that it has been removed from the blocklist.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-09 21:30 UTC | [Major incident: Some antivirus products are blocking retool.app](https://rewindex.com/change/i62c46a40dccc59.md) | outage |
| 2026-11-10 02:03 UTC | Incident updated: Some antivirus products are blocking retool.app (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/i62c46a40dccc59.md) · All Retool changes: [timeline](https://rewindex.com/company/retool/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Some antivirus products are blocking retool.app on Retool’s status page, changed 2026-11-10 02:03 UTC (change 2 of 2).

- Canonical URL: https://rewindex.com/change/r97d287af920d8e
- Citation: Retool, “Incident updated: Some antivirus products are blocking retool.app” (2026-11-10 02:03 UTC). Archived by Rewindex: https://rewindex.com/change/r97d287af920d8e (CC BY 4.0).
- Markdown link: `[Retool: Incident updated: Some antivirus products are blocking retool.app (2026-11-10)](https://rewindex.com/change/r97d287af920d8e)`


---
Canonical: https://rewindex.com/change/r97d287af920d8e · Markdown: https://rewindex.com/change/r97d287af920d8e.md · JSON: https://rewindex.com/api/v1/changes/r97d287af920d8e · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:01:58.233Z