# Deepgram: Incident updated: Elevated errors from authentication services at one datacenter

> Incident updated: Elevated errors from authentication services at one datacenter. Detected 2026-10-29 by Rewindex: what changed on Deepgram’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r968038fd3a52d1
Last updated: 2026-10-29T16:13:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-29 16:13 UTC · Detected: 2026-10-29 16:13 UTC
- [Source: https://status.deepgram.com/incidents/tc9vtxn72xd9](https://status.deepgram.com/incidents/tc9vtxn72xd9)
- [Company: Deepgram](https://rewindex.com/company/deepgram.md)
- Versions: before incident\_version:12/tc9vtxn72xd9@7453a4248335 → after incident\_version:12/tc9vtxn72xd9@07baa5f726f5
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated errors from authentication services at one datacenter](https://rewindex.com/company/deepgram/incidents/tc9vtxn72xd9.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-29 16:12 UTC
```

**3. Added: Update** (resolved) · 2026-10-29 16:12 UTC

```diff
+ Between 15:17 and 15:45 UTC on October 29, an issue with authentication services at one of our US datacenters caused some API requests and Voice Agent sessions to fail with 5xx errors, and some transcription callbacks sent from that datacenter to carry an invalid Dg-Token header. A fix was deployed at 15:45 UTC and error rates returned to normal. This incident is resolved. All systems are operational.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 16:13 UTC | Incident updated: Elevated errors from authentication services at one datacenter (this change) | Normal progress |

All Deepgram changes: [timeline](https://rewindex.com/company/deepgram/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Elevated errors from authentication services at one datacenter on Deepgram’s status page, changed 2026-10-29 16:13 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/r968038fd3a52d1
- Citation: Deepgram, “Incident updated: Elevated errors from authentication services at one datacenter” (2026-10-29 16:13 UTC). Archived by Rewindex: https://rewindex.com/change/r968038fd3a52d1 (CC BY 4.0).
- Markdown link: `[Deepgram: Incident updated: Elevated errors from authentication services at one datacenter (2026-10-29)](https://rewindex.com/change/r968038fd3a52d1)`


---
Canonical: https://rewindex.com/change/r968038fd3a52d1 · Markdown: https://rewindex.com/change/r968038fd3a52d1.md · JSON: https://rewindex.com/api/v1/changes/r968038fd3a52d1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:24:53.711Z