# SendGrid: Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico

> Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico. Detected 2026-10-25 by Rewindex: what changed on SendGrid’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r9539675e685ed8
Last updated: 2026-10-25T14:53:57Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-25 14:53 UTC · Detected: 2026-10-25 14:53 UTC
- [Source: https://status.sendgrid.com/incidents/jd7cyxdy7qzf](https://status.sendgrid.com/incidents/jd7cyxdy7qzf)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/jd7cyxdy7qzf@ded4de13ff4e → after incident\_version:258/jd7cyxdy7qzf@50a4f1514be6
- Change 2 of 8 for this incident

Incident page (full timeline): [SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/company/sendgrid/incidents/jd7cyxdy7qzf.md)
## What changed

**1. Added: Update** (identified) · 2026-10-25 14:45 UTC

```diff
+ Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-25 13:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r1a442e7f1566e3.md) | Normal progress |
| 2026-10-25 14:53 UTC | Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (this change) | Normal progress |
| 2026-10-25 16:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/rdc2dbe081a3738.md) | Normal progress |
| 2026-10-25 20:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/ra9abf7d351a71f.md) | Normal progress |
| 2026-10-26 05:03 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/rbc231bb5156321.md) | Normal progress |
| 2026-10-26 07:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r6af637dfdf921c.md) | Normal progress |
| 2026-10-26 08:43 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil](https://rewindex.com/change/rf197d76caae827.md) | Normal progress |
| 2026-10-26 10:14 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/ra05d89668624b1.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r1a442e7f1566e3.md) · Next: [change](https://rewindex.com/change/rdc2dbe081a3738.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r9539675e685ed8 · Markdown: https://rewindex.com/change/r9539675e685ed8.md · JSON: https://rewindex.com/api/v1/changes/r9539675e685ed8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-26T10:50:21.146Z