# Twilio: Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands

> Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands. Detected 2026-10-31 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r931f88786b78a1
Last updated: 2026-10-31T03:43:42Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-31 03:43 UTC · Detected: 2026-10-31 03:43 UTC
- [Source: https://status.twilio.com/incidents/hg324w48z9b9](https://status.twilio.com/incidents/hg324w48z9b9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/hg324w48z9b9@0b6c096dea3f → after incident\_version:125/hg324w48z9b9@80991108d5f8
- Change 7 of 8 for this incident

Incident page (full timeline): [Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/company/twilio/incidents/hg324w48z9b9.md)
## What changed

**1. Added: Update** (monitoring) · 2026-10-31 03:41 UTC

```diff
+ We have observed the recovery in API transactions for Silent Network Authentication (SNA) on KPN in Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-30 17:33 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects on KPN in Netherlands](https://rewindex.com/change/reb66efcdb094d6.md) | Normal progress |
| 2026-10-30 18:23 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r19e199dde4bd0d.md) | Normal progress |
| 2026-10-30 19:33 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r8c846a96600752.md) | Normal progress |
| 2026-10-30 20:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r54adafe7cd7cc0.md) | Normal progress |
| 2026-10-30 21:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r1372fe8ad330bc.md) | Normal progress |
| 2026-10-30 23:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r65d3489aee41b0.md) | Normal progress |
| 2026-10-31 03:43 UTC | Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (this change) | Normal progress |
| 2026-10-31 04:43 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands](https://rewindex.com/change/r073c866de0e63c.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r65d3489aee41b0.md) · Next: [change](https://rewindex.com/change/r073c866de0e63c.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r931f88786b78a1 · Markdown: https://rewindex.com/change/r931f88786b78a1.md · JSON: https://rewindex.com/api/v1/changes/r931f88786b78a1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T12:12:05.762Z