# BigCommerce: Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

> Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores. Detected 2026-10-23 by Rewindex: what changed on BigCommerce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r9251d552c361bd
Last updated: 2026-10-23T00:53:49Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 00:53 UTC · Detected: 2026-10-23 00:53 UTC
- [Source: https://status.bigcommerce.com/incidents/lb6wfhrymg3k](https://status.bigcommerce.com/incidents/lb6wfhrymg3k)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)
- Versions: before incident\_version:118/lb6wfhrymg3k@f6020b27fbdc → after incident\_version:118/lb6wfhrymg3k@34d13f749b9f
- Change 3 of 4 for this incident

Incident page (full timeline): [Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores](https://rewindex.com/company/bigcommerce/incidents/lb6wfhrymg3k.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ monitoring
```

**2. Added: Update** (monitoring) · 2026-10-23 00:51 UTC

```diff
+ A fix has been implemented and we are monitoring the results
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-22 22:43 UTC | [Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores](https://rewindex.com/change/r6512d7e55ddfe5.md) | Normal progress |
| 2026-10-22 23:23 UTC | [Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores](https://rewindex.com/change/re617d34d1e6093.md) | Normal progress |
| 2026-10-23 00:53 UTC | Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores (this change) | Normal progress |
| 2026-10-23 03:53 UTC | [Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores](https://rewindex.com/change/r85c7626f7b0843.md) | Normal progress |

Previous: [change](https://rewindex.com/change/re617d34d1e6093.md) · Next: [change](https://rewindex.com/change/r85c7626f7b0843.md) · All BigCommerce changes: [timeline](https://rewindex.com/company/bigcommerce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores on BigCommerce’s status page, changed 2026-10-23 00:53 UTC (change 3 of 4).

- Canonical URL: https://rewindex.com/change/r9251d552c361bd
- Citation: BigCommerce, “Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores” (2026-10-23 00:53 UTC). Archived by Rewindex: https://rewindex.com/change/r9251d552c361bd (CC BY 4.0).
- Markdown link: `[BigCommerce: Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores (2026-10-23)](https://rewindex.com/change/r9251d552c361bd)`


---
Canonical: https://rewindex.com/change/r9251d552c361bd · Markdown: https://rewindex.com/change/r9251d552c361bd.md · JSON: https://rewindex.com/api/v1/changes/r9251d552c361bd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:32:57.633Z